Marketing Operations Manager, Apple
$149.5-279.6k
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program
Personal technology company
Be an early applicant
Personal technology company
1001+ employees
Be an early applicant
$149.5-279.6k
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program
1001+ employees
Company mission
Apple's mission is to bring the best user experience to its customers through its innovative hardware, software, and services.
Role
Who you are
- Bachelor’s degree
- 7+ years of experience in web and email production management for a global technology business
- 5+ years management experience leading and developing a globally distributed operational team
- Experience with online marketing platforms (CMS, CDM, CRM, Email, Event, Learning)
- Proficiency of web languages: HTML, CSS and JavaScript
Desirable
- Familiarity with SEO and Accessibility standards
- Strong project management and organizational skills
- Deep understanding of data models, segmentation, SQL, data workflows and interfaces
- Adobe Experience Manager and Email Marketing Service Provider (Salesforce, Adobe, Zeta Global, Emarsys) expertise a plus
- Demonstrated ability to adapt to constant change and work effectively in a fast pace environment
- Fantastic time management skills with the ability to multi-task
- Attention to detail with an analytical mind and outstanding problem-solving skills
- Outstanding communicator, collaborator and teammate
What the job involves
- Our marketing team are seeking a highly motivated and diligent Operations Manager to join our dynamic team
- In this role, you will play a pivotal role in leading and overseeing a team of globally distributed marketing platform specialists and be responsible for ensuring the smooth delivery of high-quality web and email campaigns
- You will partner closely with cross-functional teams, including producers, design, graphic production, localization, technology groups and business collaborators
- Your expertise in Adobe Experience Manager (AEM) as the primary content management system, coupled with Email Marketing experience, will be instrumental in optimizing our online presence and driving successful marketing campaigns
- Manage and oversee operational setup and delivery of all web and email campaigns across multiple languages from product launches and brand campaigns to lifecycle communications
- Lead and develop a distributed team of platforms specialists, providing guidance, mentorship, training and performance feedback. Adapt management styles to accommodate and benefit from different time zones
- Apply project management tools and agile techniques to coordinate teams and tasks effectively
- Develop detailed project timelines, budgets, and resource allocations, and ensure timely delivery within project constraints
- Implement quality assurance processes to ensure the delivery of error-free web and email content across applications
- Foster strong communication channels within the cross-functional team, including marketing, design, content and technology teams. Collaborate closely with partners to understand campaign requirements and deliver solutions aligned with business goals
- Partner with Platforms Project team to develop and complete digital evolution roadmaps
- Support analytics teams on campaign reporting
- Stay informed about the latest trends, technologies and standard processes in web development, content management and email marketing
- Weekly Hours: 40
Our take
With a market capitalisation that reached $3 trillion in 2022, Apple is the world's most valuable company. A vertically integrated approach and obsessive focus on the user experience have helped to make Apple one of the most successful companies in the world.
Since taking over at Apple, Tim Cook has been carefully curating the company's reputation as a champion of consumer privacy, trying to set the company apart from others that monetise their users' data.
The company even went as far as to introduce sweeping privacy changes which made it difficult to tailor ads to Apple’s 1bn+ iPhone users. This rocked the $400bn digital ads market, seriously harming the revenue of its bigger rivals in the lucrative industry and forcing them to rebuild their ad infrastructure.
Despite this, the company has been shaken by supply chain issues and moved a considerable amount of its manufacturing from China to India, and increased its Vietnam presence. This is because of multi-pronged production disruption in China, the second largest customer market for Apple, and triggered an estimated 10% revenue drop in the first quarter of 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
204% employee growth in 12 months
Company
Company benefits
- Everyone has different needs and schedules, and that’s why we offer medical plans that cover both physical and mental healthcare
- In addition, employees have the option to access medical professionals from almost anywhere and get free confidential counselling — virtual or in person
- You could also be eligible for help with fitness-related expenses
- Our medical coverage plans include family-friendly features such as fertility treatments
- Because we know there’s more than one way to bring a new child into your family, we support all kinds of new parents with paid leave and our gradual return-to-work programme
- You also get paid time away if you need to care for an ill family member and free guidance to help you find support for childcare, elderly care, legal referrals and more
- At Apple, we make sure women earn the same as men performing similar work. As part of that effort, your salary history is history — we won’t ask
- Every employee here also has the opportunity to become an Apple shareholder, because all are eligible for stock grants and also a discount when purchasing Apple stock
- To help you prepare for retirement, our pension can help you meet your savings goals. And to help you prepare for the unexpected, you’ll have the security of multiple forms of income protection
- Plan on developing both professionally and personally. Apple University creates classes, seminars and beyond-the-classroom tools that help employees understand Apple’s culture, organisation, values, and role in the world. You can sharpen general business and software skills through online classes
- For more formal education related to advancing your career at Apple, we’ll reimburse you for certain educational expenses, including tuition
- Whether you’re exploring personal pursuits, welcoming a new child or caring for a family member, rest assured that you’ll have paid time away when you need it most
- When you give money to an eligible organisation, we’ll match your donations one-for-one, so your contribution is doubled. And if you choose to donate your time, we’ll contribute US$25 for every hour you volunteer. Whether you donate time or money, Apple will match your contributions up to US$10,000 a year
- Get the world’s best prices on the world’s best products — Apple products. You’ll also get deals on great third-party accessories
- And there are services to help you manage life’s day-to-day tasks: dinner reservations, pet-sitters, shopping, personal travel, financial guidance and more
Company values
- We believe that we’re on the face of the Earth to make great products
- We believe in the simple, not the complex
- We believe that we need to own and control the primary technologies behind the products we make
- We participate only in markets where we can make a significant contribution
- We believe in saying no to thousands of projects so that we can really focus on the few that are truly important and meaningful to us
- We believe in deep collaboration and cross-pollination of our groups, which allow us to innovate in a way that others cannot
- We don’t settle for anything less than excellence in every group in the company, and we have the self-honesty to admit when we’re wrong and the courage to change
Company HQ
Cupertino, CA
Articles
Leadership
Tim Cook
(CEO, not founder)Joined Apple in 1998 and held various senior roles before being promoted to CEO in 2011. Previously Spent 12 years with IBM, most recently as director of North American Fulfilment, where he led manufacturing and distribution functions for IBM’s Personal Computer Company in North and Latin America
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