Customer Service Associate, Gettyimages
German and English Speaker
Royalty free stock images
Job no longer available
Royalty free stock images
1001+ employees
Job no longer available
1001+ employees
Company mission
To move the world through our images, videos, and illustrations which seek to inform, drive debate, entertain, inspire, and challenge historic biases.
Role
Who you are
- Strong interpersonal, organisational and communication skills
- Relevant customer service experience
- Strong attention to detail
- Strong customer service skills and the ability to build and maintain relationships via telephone and email
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
- Strong desire to learn
- Fluency in written and spoken German and English (C1 Level or above both written and verbal in both languages)
- Ability to gather prospect and client information and to identify potential sales opportunities
- Ability to effectively manage time & complete multiple tasks in fast-paced environment
What the job involves
- Receive and process inbound sales queries from clients via the phone, email and online chat
- Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information
- Encourage and enable customers to self-serve
- Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems
- Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department
- Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries
- Handle customer requests for services related to password resets, download issues, technical questions, etc
- Create research Customer Relationship Management (CRM) tickets
Our take
Getty Images is the most trusted and esteemed source of visual content in the world, with hundreds of millions assets available through its brands. The company serves creative, business and media customers, regardless of size, in almost 200 countries.
Operating the most comprehensive digital archive in the world, the company works with contributors and content partners to cover more than 160,000 news, sport and entertainment events each year. Part of its success is its maintenance of long-standing partnerships with premium brands including the BBC, Sony Pictures, Dove, and NASCAR.
Already an extremely established presence, Getty Images is set to remain a market leader as it furthers the reach of its subscription-based model across the globe. It continues to bolster its archives, for example with the acquisition of Motorsport Images, and is also set to play a key role in the development of the AI imagery sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Healthcare Coverage and benefits
- Work‑Life Balance and Remote Flexibility (dependent on region)
- Time‑Off for rest and recovery
- Well-being programs and resources
- Global Employee Assistance Program
- Retirement benefits
- Life insurance
- Financual education and planning
- Employee Stock Purchase Plan, subject to eligibility
- Professional and leadership development, mentoring, and learning programs
- Employee Resource Groups
- Team, local, and global morale‑building events and celebrations
- Open forums rooted in transparency
- Donation matching and volunteer days
Company HQ
Seattle Chinatown-International District, Seattle, WA
Leadership
Craig Peters
(CEO)Former SVP (Business Development, Content & Product) and VP (Footage, Music, & Multimedia) at Getty Images. Former Board Member at both Daylife and Life.com. Previous SVP at MediaVast, VP (Business Development) at Fox Interactive Media, and Director (New Media & Strategic Development) at PGA Tour.
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