Customer Success Manager, Vectra AI
East Coast
$124.5-168.5k
+ Stock options
More information about location
AI cyber threat detection
Job no longer available
AI cyber threat detection
501-1000 employees
Job no longer available
$124.5-168.5k
+ Stock options
More information about location
501-1000 employees
Company mission
To make the world a safer and fairer place by using AI to see and stop threats before the become breaches.
Role
Who you are
- Ideal candidates should possess a strong technical background in network security and enterprise software, a demonstrated history of effectively engaging with customers on both technical and non-technical fronts, sound business understanding, sales proficiency, and, most importantly, a dedication to delivering exceptional customer experiences
- 4+ years of experience in enterprise subscription-based vendors in a customer-facing role (such as Customer Success Manager - CSM, Technical Account Management - TAM, Professional Services, Sales Engineering, or Strategic Customer Service)
- Extensive experience as a hands-on CSM or TAM supporting high touch enterprise customers (Fortune 500 or other large companies)
- Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
- Knowledge of TCP/IP, DNS, VPN and SSL technology
- Good understanding of current security technologies and risks
- Project management skills with a high attention to detail
- Experience in supporting customers with strong empathy AND passion for revenue and growth
- Proven record of establishing and building successful C-level relationships
- Service management minded with strong commitment to customer service
- Excellent presentation and communication skills, both verbal and written
- Excellent organizational, analytical, negotiation, and influence skills
- Relevant Bachelor’s degree; preference for computer science or related degrees
What the job involves
- The role of Customer Success Manager (CSM) at Vectra holds significant importance and entails the development and management of Vectra's customer base in the East Coast region
- Your primary responsibility is to cultivate and nurture relationships with your customers, engaging with key business executives, security professionals, and IT stakeholders to gain insight into their strategic business needs and objectives
- Utilizing your deep understanding of Vectra products and cybersecurity, you will create and execute an ongoing adoption and industry best practices strategy
- This strategy ensures that your customers fully comprehend and derive maximum value from their investment in Vectra
- This role involves interacting with senior professionals within enterprises
- Drive high touch customer success focusing on large and highly complex enterprise organizations
- Lead customers throughout the entire customer journey: onboarding, value realization, adoption and expansion
- Own the customer relationship, providing ongoing support and proactive leadership to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success
- Conduct customer touchpoints, executive business reviews and proactively monitor customer health
- Drive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem to create and increase stickiness
- Identify and grow expansion opportunities within the customer base and collaborate with the sales team to facilitate growth attainment
- Identify and assess renewal risks; develop and collaborate with internal teams in executing the remediation plans
- Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution while communicating effectively with customers
- Identify, develop and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives
- Track, measure and report on key metrics such as: customer satisfaction, customer health score, adoption rates, etc
Our take
The increasing advancement of technology has created a need to keep our data safe and secure. And with cyber-attacks on the rise, companies are looking for ways to deter this problem. In response, Vectra AI has developed an AI-driven cyber security platform that detects attacker behaviours regardless of location.
The company continuously creates unique algorithm models for a host of current and new threat scenarios. What sets it apart from its competitors is the fact that its AI platform excels in detecting, clustering, prioritizing, and anticipating attacks. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks.
Vectra AI has seen considerable global growth through its continued focus on platform innovation. Its expansion into new markets and locations has firmly established it as one of the top and award-winning cybersecurity options on the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2021
$130m
SERIES F
Jun 2019
$100m
SERIES E
Total funding: $352.3m
Company benefits
- Unlimited PTO
- Healthcare Packages
- Global Wellness Days
- Employee Assistance Programs
- Parental Leave
- Fertility Assistance
Company HQ
West Valley, San Jose, CA
Leadership
Hitesh Sheth
(CEO)Former COO of Aruba Networks.
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