Client Success Specialist, Cohere Health
$65-75k
+ Bonus
More information about location
Simplifying healthcare for patients and their doctors
Be an early applicant
Simplifying healthcare for patients and their doctors
501-1000 employees
Be an early applicant
$65-75k
+ Bonus
More information about location
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- 4-7 years of experience in customer-facing roles (customer success, customer support, or similar role)
- 3-5 years technical experience
- Passion for building relationships with key stakeholders and prioritizing their needs
- Excellent project management and communication skills with strong interpersonal skills
- Operationally minded and able to effectively problem solve in partnership with client accounts
- Ability to effectively work cross-functionally, including with technical teams
- Experience working in healthcare, preferably with health plans, preferred
- Experience working in fast-paced startup environment preferred
- Flexible and comfortable with ambiguity
What the job involves
- Cohere is looking for a Client Success Specialist in support of current customer accounts
- This role will be an integral member of the Client Success team and will serve as one of our customer’s key points of contact, assisting with business, product, and technical support
- This person will play a critical role in nurturing and developing customer relationships and will lead the resolution of customer issues, help to shape reporting efforts, and work with teams across Cohere in support of customers
- Develop strong and sustainable business relationships with Cohere’s value based care current client accounts in support of current work and expansion efforts
- Manage, track, and monitor progress against day-to-day operational work, milestones, and ongoing work plans
- Maintain knowledge of all current and upcoming activity with customer accounts in relation to current scope and expansion opportunities
- Partner with customers to troubleshoot issues and to identify solutions
- Collaborate with cross-functional teams within Cohere to effectively respond to customer issues and inquiries
- Track key internal updates and performance indicators that should be shared with client accounts and help to determine most effective way to share information
- Create & deliver reporting materials and client facing presentations to share updates, progress against targets, and overall performance for client accounts
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination, and administrative complexity. Cohere Health blames this on the prior authorization process, a time-consuming manual system that the company aims to modernize with its CohereNext platform.
Cohere Health's platform automates the authorization process to help avoid care delays and friction between parties, while also providing analytics to identify the most suitable physicians and care paths for the patient. While there are a host of other solutions that also automate these tasks, Cohere claims to stand out by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. By securing impressive funding, the company has been able to scale beyond its pandemic-era initial success, to be recognized as a top player in the space. Its latest release is "Cohere Unify", an end-to-end solution for administrative efficiency that is driven by advanced analytics and AI/ML algorithms.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2024
$50m
LATE VC
Apr 2021
$36m
SERIES B
Total funding: $106m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company values
- Purpose drives performance: We’re passionate about bringing together the science, technology, and expertise to better guide outcomes and experiences for patients.
- Rethink the status quo: We’re committed to simplifying healthcare, breaking down silos, and building a more efficient collaborative process for patients, physicians, and health plans.
- Embrace humility: We learn with intent, we ask questions, we adapt and recognize that the way forward is rarely a straight path. As innovators, we welcome ambiguity and thrive in uncertainty.
- Connect, collaborate, cohere: It’s not just our name, it’s how we work – we respect and trust the insights, intelligence, and thoughtfulness of those we work with..
Company HQ
West End, Boston, MA
Articles
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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