Director of UX Research, eBay
eBay Services
$168.8-291.6k
Salary varies by location
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
$168.8-291.6k
Salary varies by location
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- 14+ years of experience in an applied User Research setting
- 10+ years of experience in managing user research/product research teams
- 5+ years of experience in managing research managers
- Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired
- Consistent track record of building and curating user research programs, employing a range of methodologies
- Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch
- Ability to solve complex problems and support the team in delivery of insights
- Strong communication skills, experienced influencer, and advocate for user research
What the job involves
- As the UXR Director leading the eBay Services domain, you will be a key leader and pivotal stakeholder in shaping the future of one of eBay's most critical strategic pillars, overseeing a team which spans across product areas including Seller Payments, Platform & Capital, Shipping, Ads, Stores, and Regulatory
- You will lead and inspire an organization of talented UXR IC’s and a Manager, acting as a force-multiplier for their development and the continuous evolution of the UXR function
- We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation
- Lead a team of User Researchers across the eBay Services domain, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent
- Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts
- Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews
- Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader and core leadership partner.
- Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners
- Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay
- Define and lead initiatives that contribute to the maturity of our research practice
- Manage budget and maintain a healthy bench of external vendors for specific needs
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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