Customer Support Manager, Tarana Wireless
$130-175k
+ Stock option
Office located in Milpitas, CA
Fixed wireless access platform
Be an early applicant
Fixed wireless access platform
201-500 employees
Be an early applicant
$130-175k
+ Stock option
Office located in Milpitas, CA
201-500 employees
Company mission
To accelerate the world's progress on closing its persistent digital divide through faster, more affordable broadband for literally billions of their fellow folk.
Role
Who you are
- Bachelor's degree in Computer Science or related field
- 3+ years of experience as a technical support engineer ideally in a team lead role
- A player coach, you will be extremely hands on with proven technical skills in the Wireless or Wired Networking space
- Excellent written and verbal communication skills
- Proficiency working with globally distributed teams and remote Engineering organizations, driving successful outcomes across multiple time zones
- Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment
- Dynamic nature with proven experience of being a ‘go-to’ person for colleagues and customers alike
- Creative, resourceful, detail-oriented, and well organized
- Hungry for growth, both professionally and personally
- Experience in a rapid-scale B2B startup technical support team for a SaaS and/or hardware vendor
What the job involves
- As a Customer Support leader, you’ll be on the front lines of enabling our company's continued growth trajectory by providing an exceptional support experience for our customers
- Reporting to our Vice President of Customer Success, this role will help shape our support offerings and be a key contributor to our escalation and 24x7 capabilities
- This role will be responsible for day to day hands on leadership of our Front Line Technical Support engineers in a fast-paced and high growth environment
- Lead our day to day incoming case volumes, ensuring timely initial response and resolution of incoming issues, escalating to our Technical Support Manager and VP Customer Success as appropriate
- Contribute to our efforts to hire, ramp and develop a team of experienced Technical Support Engineers
- Identify and implement opportunities to improve our customer & employee experience, optimize workflows, and fiercely advocate for our customers
- Own & improve the technical support troubleshooting patterns and customer facing self-help documentation required to delight customers at scale
- Integrate seamlessly with our sales, applications, operations and engineering teams to resolve escalated customer issues with urgency
- Consistently deliver against global, team, and/or individual goals and SLAs/KPIs
Our take
Tarana Wireless is not only the industry’s performance leader, but it is uniquely positioned as it created its own category in next-generation fixed wireless access (ngFWA) with its G1 platform. The company provides fiber-class internet services at a fraction of fiber’s traditional cost and complexity.
Its G1 platform is the world’s most advanced FWA platform and is powered by the precise, multidimensional optimization of radio signals, as well as a number of other industry firsts. Since the commercial launch of G1 in late 2021, the company has seen significant customer demand for the product, serving a customer base of more than 120 providers.
Since launching, the company has spent a decade and over $400 million perfecting its product. With a total addressable market of 10s of billions, Tarana Wireless is well set to expand its innovative product across the globe. Recent funding will help support accelerated sales efforts as well as future product advancements.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2023
$50m
GROWTH EQUITY VC
Mar 2022
$170m
LATE VC
Total funding: $435.8m
Company benefits
- Medical, dental, and vision insurance
- Stock option packages
- 401(k) matching
- Flexible schedules
- Paid vacation time
- Diverse team from different backgrounds and experiences
- Support for your ongoing education and learning to advance careers and skills
- For those at HQ, enjoy snacks, drinks, yoga, corporate gatherings, an on-site gym, and more
Company HQ
Milpitas, CA
Leadership
Sergiu Nedevschi
(CSO)They held a variety of previous roles at the company before becoming CSO, including CEO, EVP & CPO, and COO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Tarana Wireless