Senior Human Data Operations Partner, Prolific
$130-160k
Salary applies to San Francisco or New York and negotiable for other states
High-quality human-powered data at scale
Be an early applicant
High-quality human-powered data at scale
101-200 employees
Be an early applicant
$130-160k
Salary applies to San Francisco or New York and negotiable for other states
101-200 employees
Company mission
To accelerate human understanding.
Role
Who you are
- Experience in operations, ideally in marketplace or platform environments
- Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment
- Strong project management skills, with attention to detail and operational execution
- Experience in implementing and optimising processes to improve efficiency and scalability
- Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot
- Exceptional communication and documentation skills, with a track record of stakeholder enablement
- Confidence with data analysis and operational metrics to support decision-making and continuous improvement
- Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms
- Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation
- Understanding of Prolific’s platform and its role in delivering high-quality human data for AI research
What the job involves
- As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools.
- You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs.
- You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this.
- This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients
- Serve as a key resource for client-specific AI delivery teams, acting as the primary point of contact for participant-related operations
- Support bespoke client projects by managing participant onboarding, verification, and activation processes to meet deliverables
- Identify and address gaps in participant supply, ensuring alignment with AI task requirements and quality standards
- Develop detailed project plans, workflows, and enablement materials to support efficient delivery
- Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands
- Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements
- Continuously optimise participant onboarding and activation funnels to enhance retention and task performance
- Monitor participant engagement and quality metrics, using insights to drive improvements
- Contribute to upskilling programmes and certification processes for participants involved in complex AI tasksWork closely with product, data, science, and customer success teams to align operational
- Priorities with strategic objectives
- Collaborate with product managers to transform manual processes into scalable, technology-driven solutions
- Act as a conduit between delivery teams and operational functions to ensure seamless project execution
- Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption
Our take
Founded in 2014, Prolific is a marketplace and data analysis company that provides researchers with a network of test participants. From eye-tracking to human-facing AI applications, Prolific’s network acts as both a recruiter for test participants and as a marketplace for researchers scientists to hire said participants.
Founded in 2014, it’s already used by the likes of Google, Stanford, Oxford and Kings College London Universities to test new AI products, providing “stress tests” for its clients. Prolific’s user base now counts over 2000 potential test subjects, whilst researchers leverage its network to launch surveys, tests and evaluation tasks every 2 minutes.
An indicator of Prolific’s success is maintaining of profitability for years after its initial Y Combinator investment. In 2024, it raised $32 million in Series A to maintain its healthy position. This funding will allow it to expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2023
$34m
Series A
Total funding: $34m
Company benefits
- Bank holiday swaps
- Enhanced sick pay
- L&D budget – £1000 per year
- 25 days annual leave + bank holidays
Company values
- We win together
- We care deeply about our customers
- We make every minute count
- We're optimistic and find a way
- We embrace change
- We aim high
Company HQ
Kings Cross, London, UK
Leadership
Phelim Bradley
(Co-Founder & CEO)Currently also Venture Partner at Pioneer Fund. Previously Dphil at Wellcome Trust Centre for Human Genetics, Bioinformatics Intern at Illumina and MPhil of Computer Biology at University of Cambridge.
Diversity, Equity & Inclusion at Prolific
- At Prolific, we want all of our employees, researchers, and participants to be included and so we commit to having ongoing discussions about diversity and inclusion and regularly look at areas where we can improve. This policy aims to: - treat all our employees fairly and respectfully, regardless of their job status, location, or work hours ⏰ - avoid any illegal discrimination based on age, disability, gender, gender identity, marriage or civil partnership, pregnancy and maternity, race or ethnicity, religion or belief, sexual orientation, and traveler status. These are protected by the UK Equality Act (2010), Ireland Employment Equality Act (2004), Americans with Disabilities Act (ADA) at the federal level and the New York State Human Rights Law (NYSHRL) at the state level. ⚖️ - refuse to tolerate any kind of illegal discrimination 🙅🏻♀️. This includes pay and benefits, work conditions, grievance and discipline handling, termination, redundancy, parental leave, flexible working requests, employment selection, promotion, training, and other opportunities for development.
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