Director of Quality Assurance, Appspace
Communication & space management platform
Open for applications
Communication & space management platform
201-500 employees
Open for applications
201-500 employees
Company mission
Appspace is on a mission to help companies create a workplace experience people love, because when people love where they work, they can accomplish incredible things.
Role
Who you are
- You must have a proven track record of successfully building, leading and managing a sizable functional and technical QA team with a strong sense of quality ownership
- You will have strategic thinking and planning skills in formulating strategy and developing plans, and a pragmatic mindset in implementing and executing the same in an agile and fast-paced environment
- You will be hands-on and actively engage in providing leadership and expertise throughout the QA lifecycle to ensure the success of the manual test efforts and ensure Automation vendor(s) deliver the result
- You must have extensive experience and knowledge in testing methodologies (black box and white box, and manual) and best practices, QA standards and procedures, and test management
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- Minimum of 10 years of experience in QA, with at least 5 years in a leadership role
- Proven experience in QA for SaaS products.Strong background in both manual and automated testing
- Experience managing and scaling distributed/global QA teams
- Hands-on experience with both white box and black box testing, manual testing, and a thorough understanding of software quality assurance methodologies, best
- Practices, processes, procedures and tools
- Strong people management, interpersonal and team building skills
- Strong management and organizational skills operating within a dynamic and fast-paced environment
- Excellent analytical and problem-solving skills
- Ability to work under pressure and to deadlines
- Experience with planning, scheduling and coordinating testing across sites
- Experience in risk-based testing techniques
- Experience in software quality assurance of distributed/scalable systems, web-based technologies and high-volume transaction applications
- Experience working closely with development leads on release management tasks
- Experience with planning, coordinating and conducting performance/benchmarking exercises for product certification on various platforms
- With the understanding of test automation frameworks and tools
- Familiar with continuous integration, build and deployment practices and tools
- Knowledge of languages like Javascript, .Net or Node.js is an advantage
- Knowledge in cross-browser testing tools (i.e: BrowserStack) is a plus
- Knowledge in performance testing tools (e.g JMeter) is a plus
- Experience with Windows OS, UNIX, LINUX multi-platform based development
- Experience in open-source technology stack - Kubernetes/Docker, Rabbit MQ, MongoDB, and MySQL. Familiarity with the Google Cloud Platform is an added advantage
- Visionary Leader: Ability to set a strategic vision and inspire a team to achieve it
- Detail-Oriented: Strong attention to detail and commitment to quality
- Collaborative: A team player who works well with others and fosters a cooperative work environment
- Innovative: Open to new ideas and approaches, with a willingness to challenge the status quo
- Positive and Proactive: A professional approach with the ability to stay positive and proactive in all situations
What the job involves
- As the Director of Quality Assurance, you will be a visionary leader who can drive the QA strategy, manage a global team, and ensure the highest standards of quality and performance in our (Appspace) software product suite - Workplace Communication, Workplace Management, Employee App and Intranet product lines
- Strategic Leadership: Develop and implement a comprehensive QA strategy that aligns with the company's goals and objectives
- Team Management: Lead, mentor, and manage a distributed team of QA professionals, fostering a culture of continuous improvement and excellence
- Highest Quality Assurance: Assure the quality of our SaaS product suite by implementing rigorous testing and QA methodologies. Ensure all releases meet high standards of quality, reliability, and performance before deployment. Monitor and enforce quality assurance standards across all development stages, from initial design to final product release
- Process Improvement: Continuously evaluate and improve QA processes, methodologies, and tools to enhance efficiency and effectiveness. Lead initiatives that improve development processes and/or procedures that contribute to the performance effectiveness of the global QA organization
- Test Strategy and Execution: Oversee the creation and execution of test plans, test cases, and test scripts for both manual and automated testing
- Automation Strategy & Management: Strategically manage and collaborate with automation vendors to develop, implement, and maintain advanced automation frameworks and solutions. Ensure that these automation efforts align with the overall QA strategy and organizational goals. Evaluate vendor performance, drive improvements in automation processes, and integrate automation seamlessly into the QA workflow to enhance test coverage, efficiency, and accuracy
- Quality Metrics and Reporting: Define and track quality metrics, providing regular reports to senior management on the status of QA activities and product quality
- Collaboration: Work closely with product management, development, and operations teams to ensure seamless integration of QA processes and timely delivery of high-quality software
- Risk Management: Identify, analyze, and mitigate risks associated with software quality and product releases
- Compliance and Standards: Ensure that QA practices adhere to industry standards, best practices, and regulatory requirements
- Customer Focus: Advocate for the end user, ensuring that our products deliver a superior user experience and meet customer expectations
Our take
Founded back in 2002, Appspace has grown into something of a leader in the workplace experience field. What essentially started as an internal content management and digital signage toolkit has since expanded into an end-to-end workplace management platform that caters for both physical and digital co-working and communication.
The caliber of customer that Appspace serves says a lot about its status – Google, Meta, LinkedIn, Coca-Cola, and Pfizer all use the platform. It’s to the company’s credit that it’s stayed abreast of changing needs in the workplace, and added to its product offering at opportune moments, either by developing its own solutions or via strategic acquisitions (such as its 2021 purchase of digital workplace platform Beezy).
Now that a blend of on-site, hybrid, and remote working is the norm, there’s a need for a single platform that ensures good employee (and customer) experiences, rather than companies using a host of distributed apps. It’s a need that Appspace is fulfilling well, continuing its winning streak of partnerships with the likes of Sony and Microsoft in 2022.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work schedules
- Remote work opportunities (Some jobs are 100% remote, some are hybrid – we have offices across Europe, the Middle East, Asia, the UK, and the US)
- Generous PTO
- A casual dress work environment
- Health Insurance
- Gym allowance
- Training allowance
- Training days off
- Appspace Friday's (Free afternoon and no meetings scheduled)
Company values
- Service Excellence: in how we treat each other and external customers and partners.
- Principled: we are ethical, act with integrity, and do the right thing.
- Adaptable: we’re flexible and remain resilient in the presence of change.
- Camaraderie: we check egos and like to have fun, inside and outside the office.
- Empowerment: we trust our employees and encourage leadership at all levels.
Company HQ
Farmers Branch, TX
Articles
Leadership
Brandon Miles
(Board Member)Former Morgan Stanley Financial Analyst. Founded and served as CEO & President of Appspace until 2022, when Tony DiBenedetto was hired in the role.
Stan Stephens
(Chief Science Officer)Co-founded Appspace in 2002 and has served as both CTO and CSO since then. Has a Master's degree in Advanced Distributed Systems from Lancaster University.
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