Chief of Staff to SVP of Strategy & Ops, Mozilla
+ Performance-based bonus plans
Internet software for people, not profit
Job no longer available
Internet software for people, not profit
1001+ employees
Job no longer available
+ Performance-based bonus plans
1001+ employees
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- 12+ years of experience in business operations, strategic program management, or Chief of Staff roles, preferably within product-led or mission-driven tech companies
- Experience running executive-level operations or complex programs involving multiple functions (e.g., strategy, marketing, product, data)
- Proven success managing high-visibility initiatives in ambiguous, evolving org environments
- Prior work with executive leadership, boards, or strategy teams is strongly preferred
- Skills & Attributes
- Exceptional operator: able to zoom out to strategy and zoom in to execution bottlenecks—without skipping a beat
- Clear communicator, able to synthesize complexity into crisp plans and materials for execs and ICs alike
- Trusted influencer who can lead without authority in high-context, high-trust environments
- Systems thinker with a bias for structured execution, crisp prioritization, and unrelenting clarity
- Deep alignment with Mozilla’s mission and values
- Be proactive, move fast, communicate early, and ship results
What the job involves
- The Chief of Staff to SVP, Strategy & Ops is a strategic partner and force multiplier, enabling high-leverage execution across Mozilla Corporation’s growth-critical domains: strategy, monetization, data, advertising, customer experience, trust & safety, and business operations
- This is a builder-operator role for someone who can architect operating models, drive executive forums, and embed accountability frameworks—while also getting hands-on to resolve bottlenecks and deliver outcomes
- This role is distinct from Mozilla.org’s portfolio-level Chief of Staff and is designed for a proven leader ready to help steward the organization’s role in Mozilla’s transformation and deliver execution excellence in a rapidly evolving business
- This senior role is central to driving coherence, speed, and impact across MoCo’s most pivotal cross-functional initiatives
- Lead or co-lead cross-functional, high-impact initiatives within Mozilla Corporation (e.g., optimization projects, AI integration initiatives)
- Operationalize strategic imperatives into workstreams with timelines, clear milestones, and cross-org accountability structures
- Resolve cross-functional ambiguity and execution misalignment by coordinating with the SVP’s senior leadership team and other MoCo execs
- Team Operating Model & Governance
- Design and evolve the operating rhythm for Strategy & Ops: QBRs, offsites, leadership forums, and cross-functional check-ins
- Ensure Strategy & Ops priorities are integrated into MoCo-level strategic planning, execution dashboards, and board-level communications
- Maintain shared operating artifacts like team-wide scorecards, authority matrices, initiative tracking, and milestone reviews
- Cross-Org Collaboration & Communication
- Serve as the connective tissue between Strategy & Ops teams (includes: Strategy, Monetization teams, Ops, Data, Ads Product & Eng) and peer organizations across MoCo
- Lead the coordination and content development for strategic planning inputs, OKRs, investment proposals, and executive narratives
- Support org-wide storytelling by drafting SVP communications and presentation materials
- Decision Support & SVP Leverage
- Act as a strategic advisor and counsel to the SVP—helping prioritize time, decision-making focus, and organizational attention
- Drive clarity, structure, and action in ambiguous or emergent strategic opportunities
- Represent the SVP in meetings and working groups when needed, ensuring progress continues without introducing friction or overhead
- Org Effectiveness & Culture Enablement
- Champion operating efficiency, working to “lift the load” across SODA teams by identifying redundant processes and unlocking execution velocity
- Role-model Mozilla’s culture of mission-first, high-trust, low-ego collaboration—driving cross-team accountability and alignment without drama
- Act as a cultural barometer — surfacing emerging team dynamics, spotting where clarity or support is needed, and helping the SVP calibrate leadership energy/focus as the team expands its remit and internal influence
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not0for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(CEO)Alongside serving as the CEO at Mozilla, Laura is an Executive Fellow at Harvard Business School. Previously, she was the CEO and PResident at Willow Innovation, Director at Patelco Credit Union, and General Manager of Core Hosts & Community at Airbnb.
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