Chief of Staff to SVP of Strategy & Ops, Mozilla
+ Performance-based bonus plans
Designs, builds, and distributes internet software
Open for applications
Designs, builds, and distributes internet software
1001+ employees
Open for applications
+ Performance-based bonus plans
1001+ employees
Company mission
To make sure that the internet remains accessible, open, and transparent to everyone.
Role
Who you are
- 12+ years of experience in business operations, strategic program management, or Chief of Staff roles, preferably within product-led or mission-driven tech companies
- Experience running executive-level operations or complex programs involving multiple functions (e.g., strategy, marketing, product, data)
- Proven success managing high-visibility initiatives in ambiguous, evolving org environments
- Prior work with executive leadership, boards, or strategy teams is strongly preferred
- Skills & Attributes
- Exceptional operator: able to zoom out to strategy and zoom in to execution bottlenecks—without skipping a beat
- Clear communicator, able to synthesize complexity into crisp plans and materials for execs and ICs alike
- Trusted influencer who can lead without authority in high-context, high-trust environments
- Systems thinker with a bias for structured execution, crisp prioritization, and unrelenting clarity
- Deep alignment with Mozilla’s mission and values
- Be proactive, move fast, communicate early, and ship results
What the job involves
- The Chief of Staff to SVP, Strategy & Ops is a strategic partner and force multiplier, enabling high-leverage execution across Mozilla Corporation’s growth-critical domains: strategy, monetization, data, advertising, customer experience, trust & safety, and business operations
- This is a builder-operator role for someone who can architect operating models, drive executive forums, and embed accountability frameworks—while also getting hands-on to resolve bottlenecks and deliver outcomes
- This role is distinct from Mozilla.org’s portfolio-level Chief of Staff and is designed for a proven leader ready to help steward the organization’s role in Mozilla’s transformation and deliver execution excellence in a rapidly evolving business
- This senior role is central to driving coherence, speed, and impact across MoCo’s most pivotal cross-functional initiatives
- Lead or co-lead cross-functional, high-impact initiatives within Mozilla Corporation (e.g., optimization projects, AI integration initiatives)
- Operationalize strategic imperatives into workstreams with timelines, clear milestones, and cross-org accountability structures
- Resolve cross-functional ambiguity and execution misalignment by coordinating with the SVP’s senior leadership team and other MoCo execs
- Team Operating Model & Governance
- Design and evolve the operating rhythm for Strategy & Ops: QBRs, offsites, leadership forums, and cross-functional check-ins
- Ensure Strategy & Ops priorities are integrated into MoCo-level strategic planning, execution dashboards, and board-level communications
- Maintain shared operating artifacts like team-wide scorecards, authority matrices, initiative tracking, and milestone reviews
- Cross-Org Collaboration & Communication
- Serve as the connective tissue between Strategy & Ops teams (includes: Strategy, Monetization teams, Ops, Data, Ads Product & Eng) and peer organizations across MoCo
- Lead the coordination and content development for strategic planning inputs, OKRs, investment proposals, and executive narratives
- Support org-wide storytelling by drafting SVP communications and presentation materials
- Decision Support & SVP Leverage
- Act as a strategic advisor and counsel to the SVP—helping prioritize time, decision-making focus, and organizational attention
- Drive clarity, structure, and action in ambiguous or emergent strategic opportunities
- Represent the SVP in meetings and working groups when needed, ensuring progress continues without introducing friction or overhead
- Org Effectiveness & Culture Enablement
- Champion operating efficiency, working to “lift the load” across SODA teams by identifying redundant processes and unlocking execution velocity
- Role-model Mozilla’s culture of mission-first, high-trust, low-ego collaboration—driving cross-team accountability and alignment without drama
- Act as a cultural barometer — surfacing emerging team dynamics, spotting where clarity or support is needed, and helping the SVP calibrate leadership energy/focus as the team expands its remit and internal influence
Our take
Mozilla creates and manages a range of free-to-use software products. Their most well-known product is Firefox, the fourth most popular internet browser in the world. Mozilla is a not-for-profit with a focus on promoting online privacy. The company has a published manifesto outlining its commitment to keeping a balance between commercial profit and public benefit.
The companies other products include Bugzilla, a bug management platform, and Pocket, an award-winning digital content filing service. In direct odds with Google, Mozilla has recently launched a new product Mozilla VPN. The VPN or virtual private network enables users to browse the internet without being tracked. Companies such as Google rely on tracking user behavior online to target them with advertising.
Mozilla was also instrumental in creating the programming language Rust, which is admired for its brevity. Rust uses roughly half the amount of code as C++ to produce the same results.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health, Dental, and Vision Insurance
- Life Insurance + Accidental Death & Dismemberment
- Short-Term Disability and Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Retirement Plan contributions
- 20 Paid Time Off days per year (prorated) + your birthday
- Company Holidays + Shutdown
- Wellness budget
- Reimbursement for professional development (up to $3,000/year)
- Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
- Flexible work environment (nearly half of Mozillians work remotely)
- A work setup including the latest hardware and software of your choice
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Mitchell Baker
(CEO & Chairwoman)Mitchell worked as a lawyer and at Netscape Communications before co-founding Mozilla in 2003. They have served as Chairwoman of Mozilla Foundation since then, and CEO as of April 2020.
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