Product Support Engineer, Criteo
Retail Media
The commerce media platform for the open internet
Open for applications
The commerce media platform for the open internet
1001+ employees
Open for applications
1001+ employees
Company mission
To help marketers and media owners reach their goals through the world's leading Commerce Media Platform.
Role
Who you are
- This role is ideal for someone who thrives in cross-functional environments, enjoys digging deep into technical challenges, and wants to shape the future of Retail Media by making our products smarter, stronger, and more scalable
- A tech-savvy problem solver with 3+ years of experience in support, consulting, or engineering
- Comfortable with web technologies (HTML, JavaScript, REST APIs) and debugging tools
- A strong communicator who thrives in international, cross-functional teams
- Curious, proactive, and eager to learn and share knowledge
- Autonomous and highly accountable
- Ideally experienced with SQL, Python, networking, and data visualization
- We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
What the job involves
- At Criteo, the Product Support Engineering team plays a pivotal role in ensuring the stability and reliability of our Retail Media product. We connect the dots between the R&D and Product teams and the regional teams
- As a Product Support Engineer, you will be at the heart of this collaboration
- You will lead complex investigations, resolve high-impact technical issues, and drive the incident management and hot fix releases to continuously improve our products and support processes
- Your work will directly influence our Retail Media product quality, customer satisfaction, and operational efficiency
- Be the go-to expert for resolving advanced product issues escalated by regional teams
- Investigate and troubleshoot complex technical problems, from suspected bugs to nuanced product behaviors
- Collaborate closely with both Product and R&D teams to ensure smooth communication and fast resolution
- Own and be responsible for the incident management
- Influence the product roadmap to drive product quality and shape future features
- Empower regional teams through coaching, documentation, and knowledge sharing
- Lead initiatives that enhance support workflows, tools, and cross-team collaboration
Our take
Commerce marketing is a huge business with billions spent every year on adverts. And companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one such company operating in this space.
Criteo is a personalised retargeting company connecting marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.
As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$38.6m
SERIES D
May 2010
$7m
SERIES C
Total funding: $59.5m
Company HQ
New Athens, Paris, France
Leadership
Michael Komasinski
(CEO)Prior to joining Criteo in 2025, Michale was the CEO of the America and Group President of Data and Technology at dentsu. He also spent nearly 9 years at Merkle, in various roles, including President of the Americas and Global CEO.
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