Senior User Researcher, Zocdoc
$128-190k
2+ days a week in office
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$128-190k
2+ days a week in office
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- 5+ years of experience in UX research
- A diverse portfolio of your work that shows your approach, thought process, and insights
- A capability for thoughtful and patient listening
- Experience working on consumer-facing products
- A solid toolkit of qualitative design research methods
- Experience creating UX documents such as user archetypes, journey and experience maps, and mental model diagrams
What the job involves
- We are seeking an experienced and dynamic Senior User Researcher to join our passionate and innovative team
- As a Senior UX Researcher, you will play a pivotal role in shaping the future of healthcare experiences by planning and conducting impactful research
- In this critical role, you will collaborate with cross-functional teams, including designers, engineers, and product managers, to drive the synthesis of insights and lead relevant workshops
- By leveraging your expertise, you will uncover unexpected and significant insights that will transform our teams' understanding of healthcare, ultimately influencing the development of products and services that address vital and unmet needs
- Driven by the opportunity to improve the healthcare experience and understand the crucial role empathy plays in creating exceptional products and services
- Someone who enjoys working in a cross-functional environment where different perspectives come together to drive innovation and meaningful change
- Someone who can distill and communicate insights clearly and compellingly, allowing you to influence stakeholders and drive decision-making processes
- Open to feedback and actively seek opportunities for personal and professional development
- Great with time management and prioritization, managing multiple projects and stakeholders
- Your day to day is…
- Focused on research planning and execution as you take ownership of research initiatives, using a range of qualitative and quantitative research methods
- Defining research methods and approaches for projects, ensuring alignment with research objectives
- Influencing and evolving design systems or research approaches to enhance the overall user experience
- Leading and facilitating workshops to engage stakeholders and align cross-functional teams around research outcomes and decisions
- Motivating and inspiring others through compelling storytelling, presenting succinct insights, and supporting visuals to drive understanding and action
- Collaborating closely with designers, engineers, product managers, and the research lead to ensure research insights are effectively integrated into product development processes
- Effectively navigating ambiguity and providing clarity to teams by approaching product decisions from a strategic level, balancing business objectives with user needs
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company values
- Patients First - We solve patient problems and prioritize their interests
- Together, not Alone - We rally behind each other and pitch in to support the greater whole.
- Important, Not Immediate - We prioritize and invest in initiatives that will be most impactful.
- Progress before Perfection - We need action-oriented people to help us achieve our goals.
- Learners before Masters - We need curious and humble people who strive to improve.
- Adaptable, not Comfortable - We expect and embrace change, and we are resilient
Company HQ
SoHo, New York, NY
Articles
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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