Customer Onboarding Manager, Mastercard
Office located in Angel Lane, London
Global payments technology company
Posted today
Global payments technology company
1001+ employees
Posted today
Office located in Angel Lane, London
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Our Customer Onboarding Manager must have a strong technical aptitude along with personality strengths in being organized, a self-starter and a proactive instigator
- A proven track record of working with enterprise customers to implement complex software solutions is a must
- 1 to 2 years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environments
- Experience with managing projects at a complex organization
- Familiarity with e-commerce specific terms and configuration is preferred
- A basic understanding of iOS and Android mobile platforms and their development tools
- Able to read code and write code (especially JavaScript, HTML, CSS)
- Business fluency in English
- Excellent time management and strong organization skills
- Ability to maintain poise under stress, especially when resolving issues
- Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
- Must thrive at working in a fast-paced environment
- Ability to work in a team environment while working independently
What the job involves
- As a Customer Onboarding Manager you will serve as our product expert, responsible for guiding new customers through the technical aspects of implementing our products
- You will be the technical point of contact during the initial phase of the customer journey, providing hands-on assistance, guidance, and troubleshooting
- Working closely with Customer Success, Product, and Support teams, you will combine your technical expertise with excellent communication and project management skills to ensure seamless onboarding and quick value realization for customers of all sizes
- You’ll be dealing with complex technical issues while creating excitement and loyalty with Dynamic Yield’s customers
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspects of the product
- Become a trusted advisor to our customers, managing their onboarding projects by communicating across different teams within their organization
- Excel at project management, task & time management, and prioritization
- Solve cross-departmental challenges within onboarding accounts to facilitate their implementation of our platform by building processes that streamline communication and understanding
- Partner with the Engineering and Development teams to resolve customer issues
- Write documentation, knowledge-based articles, and tutorials to improve the customer experience of onboarding Dynamic Yield
- Contribute to the development of our implementation policies and procedures
Salary benchmarks
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
- Pension plan
- 25 days holiday (excl. bank holidays)
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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