Principal AI/Machine Learning Software Engineer, Salesforce
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 10+ years of software development
- 3+ years of AI/ML engineering techniques and technologies
- Domain expert in system and application level observability. Deep understanding of service availability, distributed systems architecture and service operations management standard methodologies
- Communication and leadership experience, with experience initiating and driving projects tied to business outcomes
- Experience building real time. low-latency services
- Experience defining data models, data architecture and data engineering practices
- Experience in SQL or similar languages
- Development experience in at least one object-oriented language (Python, Java, C/C++ etc.)
- BA/BS or equivalent experience in Computer Science, Math, Physics, or other technical fields
Desirable
- Experience with Tableau and Grafana
- Python, go-lang experience
- Experience working with AWS native technologies
What the job involves
- The Availability Cloud at Salesforce is accountable for ensuring all products deliver critically important availability so that our customers can exceed the expectations of their customers
- The Availability Data & Analytics team provides service owners the data, insights, analytics and AI-based frameworks to easily handle their products with high availability
- We enable teams throughout Salesforce to deeply understand and optimize their respective areas through premier analytics and easily consumable data
- We are the champions of diversity, inclusion, and sustainability
- You will build end to end data solutions to support many different business units at Salesforce
- You will work with Incident Response to take a breadth of structured and unstructured data and derive real time insights to handle live incidents
- You will define the right data models and build pipelines to capture real time customer availability data across all Salesforce customers and their infrastructure that powers everything from board level reporting to daily operational decisions by service owning teams
- You will shape AI/ML Ops strategies and contribute to Salesforce being the #1 AI-CRM company in the world
- You are a full stack software technical engineering leader that has had a career designing and delivering critically important, real-time services
- You iterate quickly, learn and iterate again
- You consistently break through obstacles, work horizontally and turn “hard, sophisticated” problems into bite-sized, easily tractable solutions
- You are a product leader, defining the technical strategy, digging into the math behind a dashboard because the data matters
- Communication is a strength, both written and live
- You are an inspirational, technical leader who scales their scope of impact across their team to do phenomenal things
- Define and drive the technical strategy and roadmap for availability ML and IA data and analytics to accelerate Salesforce’s mission to deliver customer availability
- Deliver the design and execution of real time business critical services that safely operate the eco-system of Salesforce services at scale
- Work across a breadth of customers and service owners to design, build and operate real-time AI/ML based capabilities that are responsible for service availability, incident response and service operations
- As a versatile leader you will flex multiple roles - defining product strategy, technical architecture, and directly deliver ML/AI code.. You will partner with many different customers to understand business outcomes and availability outcomes to guide strategy and approach
- Build the ML/AI practice and center of perfection for the CCRE/Availability group
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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