Customer Success Manager, NavVis
Reseller MEA
Work authorization for the UK
Laser scanning solutions & digital twin technology
Job no longer available
Laser scanning solutions & digital twin technology
201-500 employees
Job no longer available
Work authorization for the UK
201-500 employees
Company mission
To bridge the gap between the physical and digital worlds through reality capture technology that provides the digital foundation for the world you want to live in.
Role
Who you are
- Your previous B2B customer-facing experience in the Reality Capture, BIM (Building Information Modeling) or AEC (Architecture, Engineering and Construction) industries will help you efficiently build up trust and face quick success in your position
- Business fluency in written & spoken English, combined with at least one MEA language (French, Arabic, etc.)
- A degree in a relevant technical field, such as Geosystems, Surveying, Geomatics, or similar, will help you easily understand our technology
- Your expertise in Reseller/ Distributor management will allow you to better understand the pain-points within the reseller channels and ensure the reseller's success with our technology
- Your exceptional organization and communication skills will enable you to create the right enablement approaches to achieve success
- Ideally, you are willing to travel across EMEA to support your resellers and their end-customers through client visits as well as better understand their technical needs
- If you additionally bring in knowledge and understanding of mobile scanning technologies, SLAM systems or cloud solutions, you will have an added benefit
What the job involves
- Being part of the Customer Experience Team, you will get to enable not only our reseller partners but also end customers to understand the product, ensure their own growth and make them successful while using the innovative NavVis Technology
- The exciting opportunity to leverage your skills further to equip our customers to tap into the full potential of our solutions awaits you
- Equipped with a deep understanding of our reality capture system, you will take ownership of the customer onboarding processes and continue through the adoption cycle to enable them to achieve the best possible results
- You will be deeply involved in using your technical knowledge, to transform the scale of our products in the Middle East & Africa Reseller world, together with our reseller account executive
- You will have the opportunity to drive Reseller onboarding processes and ensure successful customer support in the early adoption phases
- You will be closely involved in maintaining active relationships with key resellers, building a rapport, understanding their business needs, and synthesizing these needs to communicate internally to a range of stakeholders
- You will ensure and sustain open channels of communication with our reseller customer and internal teams, servicing as the point of contact for escalating issues, driving collaboration and communication to resolve them
- You will be at the forefront of effectively identifying common issues or questions and using these to drive training plans and documentation in partnership with our Customer Education team
- You will closely work with our EMEA reseller sales executive, proactively identifying opportunities to increase adoption or grow usage in reseller accounts
Application process
- Your recruiting partner for this role is Stavroula (she/her)
- You can expect to go through a screening call, and up to four rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth
Our take
The manufacturing world is ever-changing and many planners, engineers and operators struggle with unreliable data, meaning companies constantly need to update their equipment and redesign production lines. These processes are often costly and incredibly disruptive to workflows.
NavVis is a technology company specialising in indoor mapping, visualisation, and navigation solutions. It provides manufacturing companies with a solution to reduce costs and speed up work processes through the use of its NavVis VLX mobile mapping system. This product allows clients to create highly accurate 3D maps of indoor spaces and can be used for a variety of purposes, including facility management, logistics, and navigation.
A global leader in end-to-end solutions for reality capture and digital twins, NavVis' VLX mobile mapping system is ten times faster than anything previously offered on the market. Trusted by some of the largest companies in the world, such as Siemens, Volkswagen, DHL, and BMW, NavVis is focused on accelerating its operations to meet the ever-growing demand for its 3D scanning and digital twin solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$28.9m
LATE VC
Dec 2018
$35.5m
SERIES C
Total funding: $74.8m
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Felix Reinshagen
(Co-Founder & CEO)Previously worked as a Research Associate at the University of St Gallen and as an Associate Principal at McKinsey & Company.
Georg Schroth
(Co-Founder & Managing Director)Graduated from the Center for Digital Technology and Management with an honours degree in Technology management. Previously worked as an Engineer at DLR.
Finn Boysen
(CRO)Joined NavVis in 2018 as the Global Head of Sales before becoming CRO in 2021. Prior to NavVis, they worked at Microsoft for over 16 years and also spent 2 years at Navision Software as a Product Manager.
Jeno Schadrack
(CFO)Joined NavVis in 2017 as CFO. Prior to this, they were the CFO at C3 Creative Code and Content and held Directorial roles at Wunder Media Production, Burda Creative Group, and Burda Magazine Holding.
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