IT Support Engineer Apprenticeship, Akur8

• You are currently studying in IT, Computer Science or a related field and looking for an apprenticeship for 2 years
• We are looking for a candidate currently enrolled in a Bachelor’s or Master’s degree program
• We're looking for a motivated apprentice eager to take on challenges in a fast-paced, high-growth organization
• You have a basic understanding of network fundamentals (Wi-Fi, Ethernet, VPN, Internet)
• You have some experience with macOS and Windows troubleshooting
• You are a fast learner who enjoys picking up new technologies and problem-solving
• You enjoy helping people daily and have strong communication skills
• You are fluent in English, as you’ll be working in an international environment

Desirable

• Provide day-to-day technical support for employees, troubleshooting hardware and software issues
• Manage user accounts and access across platforms like Okta, Google Workspace, Office 365, Slack, and more
• Deploy and configure laptops (macOS & Windows) and mobile devices (iPhone & Android) as part of onboarding and refresh cycles
• Assist with new hire orientations, IT Onboarding & Offboarding, covering IT policies, best practices, and company services
• Maintain and update the hardware and software inventory
• Support unified communications needs across all Akur8 offices
• Collaborate with the Security Team to enforce IT security standards and best practices
• Supporting a rapidly growing and internationally distributed team
• Helping establish and improve IT security policies and processes
• Working with diverse professionals in a fast-paced, innovative environment
• As a newcomer, you'll be joining a diverse, highly skilled and motivated team, with a strong Tech DNA, colleagues that are eager to share their knowledge and passion