Customer Care Coordinator, Shotgun
Ticketing solution for live music
Be an early applicant
Ticketing solution for live music
21-100 employees
Be an early applicant
21-100 employees
Company mission
To build the infrastructure that enables live music to thrive.
Role
Who you are
- We're looking for individuals who want more than just a job
- People willing to get out of their comfort zone to reach outstanding goals
- Doers who never stop learning
- We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously
- Your empathy is legendary and you genuinely love to help others
- You know how to find the right words and the right solutions in any situation
- You are fluent in French and have a good level in English, written and spoken. (Big plus if you speak Portuguese!)
- You are a structured, organized and rigorous person
- You are self-efficient, autonomous, and you don’t mind getting your hands dirty
- You are eager to learn, and ready to commit to a fast growing startup
What the job involves
- CDI to work weekends (Wednesdays to Sundays) to start ASAP, in Paris
- As Care Coordinator, you’ll be the go-to ambassador of our organizers & team during the week and week-ends
- Ensure the continuity of our customer service on weekends in complete autonomy
- Understand our user requests in order to provide them with an appropriate response as quickly as possible and in compliance with our general terms and conditions
- Identify recurring issues and think about solutions to solve them or give a quicker answer (automation, creation of macros, shortcuts, etc.)
- Pass on information about customer issues or suggestions to the various teams (tech, product, production, logistics...) with the aim of constantly improving our users' experience
- Participate in improving/diversifying app and website content related to the customer experience (FAQ, refund policy, etc.), as well as processes
- Communicate with international teams to stay connected and keep teamwork as a priority
Our take
If you're organising an event, there's no shortage of ticket companies offering to manage booking and boost sales. However, the industry overall is somewhat outdated, with complicated interfaces putting off both organisers and customers. Founded in 2014, Shotgun is an attempt to redress this with intuitive software and a ticketing marketplace that meets the changing needs of modern event organisers and their fans.
Competing against larger players such as Dice and Resident Advisor, Shotgun stands out with its laser focus on the 18-25 year old event-going market. Catering to a crowd used to on-demand music services with expectations of lower costs and more exciting shows (research shows younger event-goers are far more likely to leave early if they're unhappy), Shotgun has invested heavily in social features and its mobile app experience to keep fans engaged.
So far, it has experienced success - it quickly gained several hundred organisers in about 30 cities for its platform and it is continuing to grow, with over 100,000 regular users of its app. As other ticketing services struggle to capture the younger party crowd, Shotgun has an early lead in this space that it should be able to continue to build on.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$5.2m
SERIES A
Feb 2020
$2.1m
SEED
Total funding: $8.3m
Company benefits
- Team Off-site and team moments: We organise a lot of team moments at Shotgun, because the team is precious to us
- International Collaboration: Work with teams in France, the US, Brazil, and Portugal
- Perks of the Industry: Access to live music events and the excitement of shaping its future
- Flexibility: A hybrid work environment that supports remote and on-site work
Company HQ
Folie-Méricourt, Paris, France
Leadership
Lucas Gerard
(Co-Founder & CTO)Previously the co-founder & CTO of YesPark. Before that, they were the Head of Technical Development at Ikky.
Romain Dugier
(Co-Founder)Previously a Marketing Assistant for Eurocopter and Chateau La Coste.
Tristan Le Corre
(Co-Founder)Before co-founding Shotgun they were a VC at Science in Santa Monica. Prior to that, they held roles at PAI Partners, Société Générale and PwC.
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