Renewals Manager, Vectra AI

• This role requires strong organizational skills, customer focus, and a proactive approach to managing accounts at scale
• Bachelor's degree in business, Sales, or a related field (or equivalent experience)
• Experience is a plus, not a must — ideally 5+ years in renewals, account management, customer success, or sales, with some leadership exposure
• Strong project management skills and the ability to balance multiple priorities with attention to detail
• Smart, eager, and proactive learner with the ability to quickly adapt in a fast-paced environment
• Excellent communication, negotiation, and relationship-building skills
• Fluent in English and French (written and spoken) — required for managing a diverse customer base
• Comfortable working with CRM systems (e.g., Salesforce) and analyzing data for decision-making

Desirable

• We are seeking a highly motivated and detail-oriented Renewals Manager to oversee the customer contract renewal process, maximize retention, and support revenue growth
• The Renewals Manager will partner closely with Customer Success, Sales, and Finance teams to ensure timely renewals, minimize churn, and identify opportunities for expansion
• Team Leadership: Manage, coach, and develop the Renewals team, ensuring alignment with company goals and achievement of performance targets
• Individual Contribution: Own and execute renewals within assigned territories, directly engaging with customers to close deals
• Manage the Renewals Process: Oversee the end-to-end contract renewal lifecycle, ensuring accuracy, timeliness, and customer satisfaction
• Retention & Upsell Opportunities: Identify expansion and upsell opportunities, working with Account Managers and Customer Success to maximize account value
• Customer Engagement: Build strong customer relationships, reinforce solution value, address objections, and secure long-term loyalty
• Forecasting & Reporting: Provide accurate renewal forecasts, track renewal KPIs (renewal rates, churn, expansion revenue), and report regularly to leadership
• Collaboration: Partner with Sales, Customer Success, Finance, and Legal to streamline renewals, resolve escalations, and ensure seamless contract execution
• Process Optimization: Continuously improve renewal strategies, tools, and team workflows to enhance efficiency and customer experience
• Contract Management: Review, negotiate, and finalize renewal contracts in compliance with company policies