Senior Client Success Manager, Omnidian

• ARTful: accountable, respectful, and transparent
• An excellent written and verbal communicator and presenter
• A thoughtful, collaborative and decisive leader
• Committed to providing an exceptional client experience
• Adept at understanding many angles of multifaceted problems and synthesizing win-win solutions
• 2+ years direct work experience in commercial, industrial and/or utility solar industry
• 4+ years of managing relationships with B2B clients, including ownership of enterprise relationships
• Familiarity with solar commercial industry standards

Desirable

• The Client Success Team supports Omnidian’s ability to deliver on our Mission Statement through the cultivation of impactful client relationships
• The Enterprise CS Team focuses on clients with whom Omnidian has direct contractual engagement and interaction, across both residential and commercial market segments
• This role will focus on commercial clients
• Become an expert in Omnidian’s Enterprise Commercial business
• Understand our clients’ value calculations for their clean energy investments
• Work cross-functionally across internal teams to maximize the positive impact of Omnidian services on those client value calculations
• Manage every detail of specific Enterprise Commercial client relationships
• Become fluent in all contracts and agreements pertaining to your clients
• Map aligning contacts between Omnidian and clients, then deepen and broaden relationships that support mutual growth and success of both orgs
• Devise, implement and iterate relationship building strategies with clients, including benchmarking, relationship health trending, regular business review meetings, etc
• Communicate product changes and updates to clients
• Manage escalations and client relationship risks as they arise
• Provide reporting across Omindian on client relationship