UX Researcher, XE
$70-100k
+ Employee Stock Purchase Plan
Currency exchange
Job no longer available
Currency exchange
501-1000 employees
Job no longer available
$70-100k
+ Employee Stock Purchase Plan
501-1000 employees
Company mission
To offer the most simple, reliable, and friendly money transfer service.
Role
Who you are
- 3+ years of experience conducting UX research studies, preferably in a digital product environment
- Strong understanding of UX research methods and best practices, including user-centered design principles and methodologies
- Experience with research tools and software, such as survey platforms, usability testing software, and analytics tools
- Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Passion for user research and a commitment to creating user-centric products and experiences
- Benefits
What the job involves
- We are seeking an experienced UX researcher to join our team and help us create user-centric products and experiences
- In this role, you will be responsible for conducting user research to understand user needs, behaviors, and pain points, and translating these insights into actionable recommendations for improving our products
- Plan and conduct user research studies using a variety of qualitative and quantitative research methods, such as interviews, surveys, usability testing, and analytics analysis
- Develop research instruments, such as interview guides, survey questions, and usability test scenarios
- Recruit and manage research participants
- Synthesize research findings into actionable recommendations for improving the product's user experience
- Work closely with designers, product managers, and other stakeholders to ensure that user research insights are incorporated into product design and development
- Create and present comprehensive reports for different stakeholders, including executive reports, to communicate research insights and user-centric product decisions
- Continuously monitor and evaluate the effectiveness of products and features to identify opportunities for improvement
- Stay up-to-date with the latest UX research and design trends and methodologies, and apply them to our products and processes
- Manage and analyze the voice of customer feedback from app stores, Trustpilot, Customer Care CSAT, and implement future web and in-app surveys for enhanced user experience
Our take
Established in 1993, Xe was one of the earliest players in the international money transfer market. Fast forward a few decades, and it's still going strong as a cross-currency information exchange.
It sells itself mostly on the fact that it covers a large swathe of the world’s currencies - you can transfer money through 65 different currencies to more than 170 countries. It also provides real-time exchange rate information and allows customers to transfer money into cash for pickup from a physical location (a bank or post office, etc.).
Xe's technology is integrated into big-name payment softwares like Shopify and Xero; but its high transfer fees set it behind newer payment softwares with crypto trading capacities. Its an established legacy player and its not going anywhere, but it certainly doesn’t feel at the cutting edge of its market.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- Discretionary Bonus
- 25 days holiday (increasing with service 1 day per annum, capped at 30 days) plus birthday "day off"
- Able to buy/sell an additional 5 days holiday
- Group Pension Plan
- Euronet Employee Share Purchase Plan (ESPP)
- Healthcare Insurance Scheme, Income Protection Scheme, Life Assurance Scheme
- Critical Illness Cover
Company HQ
Bracknell, UK
Leadership
Steven Dengler
(Co-Founder)Also works as Founder and CEO of Dracogen, is and Advisor at Impression Ventures and PerfectlySoft, and is a Financier for MegaCynics, Hidden Path Entertainment and Double Fine Productions.
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