Associate Technical Writer, Panther
$75-95k
+ Equity
Security information and event management platform
Posted today
Security information and event management platform
201-500 employees
Posted today
$75-95k
+ Equity
201-500 employees
Company mission
To make security monitoring fast, flexible, and scalable for all security teams.
Role
Who you are
- The ideal candidate for this position will be equally comfortable testing and documenting features from the Panther Console web app and developer workflows, including the Panther API, command line tools, and code snippets in Python/SQL/YAML
- This is a role in Panther’s Support organization, and we’re seeking highly motivated and organized candidates who are looking for a chance to take on more responsibility over time within a hyper-growth company environment
- Experience building, testing, and delivering best-in-class technical documentation
- Editorial expertise – specifically, experience editing technical written content
- Experience working directly with customers to solve issues, or with customer-facing Support teams
- Experience using AI to assist in content generation, editing, and/or search, with a keen eye for identifying mistakes and hallucinations
- Experience managing projects through multi-step approval and publication processes
- Experience building consensus across multiple stakeholders in a fast-paced environment
- Hands-on developer experience (preferably with Python and SQL) is strongly preferred for this role
What the job involves
- As an Associate Technical Writer at Panther Labs, you will enable customer success by creating and improving public technical documentation to help users make the most of Panther’s features and functionality
- Success in this collaborative role will require working directly with stakeholders across Support, Product, and Engineering to create best-in-class technical documentation and manage the collaborative processes required to develop new and updated content to support a rapidly evolving product
- You will work closely with our existing Senior Technical Writer to help cover our ever-expanding documentation, knowledge, and customer communication needs
- Writing and editing content and serving as publisher for internal crowd-sourced updates to Panther documentation and Knowledge Base articles
- Working with Support, Product, Engineering, and other stakeholders to publish new feature documentation and update existing content in line with product releases
- Performing audits on existing Knowledge Base articles to ensure content accuracy
- Providing writing and editing support for a variety of projects, including release notes and customer communications
- Understanding the customer persona and product workflows in order to make improvements to the structure and reader experience of technical content
Our take
The increasing adoption of cloud platforms has made it more and more difficult for security teams to monitor all aspects of their business. Panther Labs solves this problem with its scalable solution specifically tailored for cloud-first companies.
Panther Labs' platform acts as an alternative to traditional SIEMs, which have failed to keep up with the shift towards cloud services. Panther was founded by security engineering experts from companies such as Airbnb and AWS. This has enabled the company to keep developers' and security teams' needs and challenges in mind. In 2021, the company raised an impressive $120 million in funding, making it a unicorn. This is a testament to Panther's growing impact in the cloud security sector.
Panther Labs' main challenge will be competing with rival cloud security SIEMs like LogRhythm and QRadar. However, Panther's ongoing funding success, strategic partnerships and growing roster of enterprise clients (which now includes AWS and Dropbox) indicate that the company is gathering further momentum.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical, dental and vision plans
- Unlimited time off policy
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Naglieri
(CTO)Previously worked as a Security Engineer at Yahoo!, and was a Security Engineering Manager at Airbnb. Is a member of the Forbes Technology Council.
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