Program Manager, Amazon

• 2+ years of program or project management experience, or Bachelor's degree or equivalent
• Experience defining and implementing process improvement initiatives using data and metrics
• Knowledge of SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Desirable

• We are looking for a Program Manager to join the World Wide Grocery Data Operations Item Team
• Data Operations Program Managers own key programs and projects to drive critical data operations inputs for World Wide Grocery items and offers data management
• Program Managers lead program definition and execution of key data operations workstreams in partnership with merchandising, store operations, finance, tax, and technology teams
• Owns key programs and projects to drive critical data operations for Whole Foods Market with emphasis on Item and Offer processing, and deployment of emerging data management programs
• Drives programmatic improvements and best-in-class data quality and operational excellence
• Leads program definition and execution in partnership with Merchants, store operations, supply chain, finance, tax, and technology
• Monitors data operations industry trends and AI-driven automation opportunities, providing thought leadership and innovation to drive the evolution of data management at Whole Foods Market and Amazon Grocery
• Executes assigned data operations programs and projects across Item and Offer management, to ensure stores have what they need to execute the Merchants’ plan for each category and the customer experience is as seamless as possible
• Identifies and recommends optimizations for program execution based on data quality analysis, stakeholder feedback, and assessment of operational results
• Develops program-specific tactics and goals to achieve data accuracy, operational efficiency, and stakeholder engagement objectives
• Leads execution of programs, including: - Managing timelines and cross-functional dependencies - Program status communication to leaders and stakeholders
• Develops and maintains weekly, monthly, and quarterly metrics
• Identifies reporting requirements and ensures access to program-related data and metrics
• Partners with analytics teams to assess dashboards and identify key performance insights
• Maintains awareness of data operations trends, AI automation opportunities, and best practices
• Provides coaching and mentoring for team members across operational domains
• Serves as a resource on data management capabilities, hierarchy structures, and taxonomy standards
• Designs and implements training programs for new processes and tools
• Establishes escalation protocols and incident management procedures
• Understanding of data operations strategy, planning, and execution
• Strong quantitative and analytical skills with focus on data quality and process optimization
• Excellent communication skills, including written, verbal, and listening
• Presents information and responds to questions one-on-one and with internal and external stakeholders
• Tailors communication approach to specific situations and audiences, from individual contributors to senior leadership
• Ability to leverage, influence, navigate, and build partnerships across business teams including store operations, merchants, finance, tax, and engineering
• Impacts the quality of own work and that of the team
• Ability to build and nurture relationships with cross-functional team members
• Understands standard project management methodologies and requirements
• Ability to plan, estimate, organize, and monitor complex data operations projects
• Ability to keep projects on track financially, operationally, and in accordance with stakeholder deadlines
• Understands company, business unit, and/or project strategy, goals, and objectives
• Able to identify alignment/misalignment of team/program goals with larger organizational strategy
• Understands Whole Foods Market data architecture, hierarchy structures, and downstream system dependencies
• Ability to solve problems at a systemic rather than transactional level