Sales Coordinator, Brompton

UK & Ireland, Internal accounts, 9 Months FTC

Salary not provided

Excel

Salesforce

Mid and Senior level

London

Office located in Greenford, UK

Folding bike manufacturer

Be an early applicant

Folding bike manufacturer

501-1000 employees

B2CRetailManufacturingMobilityFitness

Be an early applicant

Salary not provided

Excel

Salesforce

Mid and Senior level

London

Office located in Greenford, UK

501-1000 employees

B2CRetailManufacturingMobilityFitness

Company mission

To change the way people live and move in cities.

Job

Company

Role

Who you are

This role requires someone confident in handling a wide range of sales and technical queries and comfortable working cross-functionally to ensure operational excellence
It’s an ideal opportunity for someone ready to build on existing experience, grow within a collaborative environment, and commit long-term to a fast-paced, iconic British brand
The ideal candidate should always remain rational when dealing with challenging situations, ensuring communication is systematic and factual
They will be required to use practicality as a method to reach solutions
The ideal candidate will be routine-orientated, methodical, thorough, compliant, cautious, sensitive, diplomatic, self-disciplined, amiable, and accommodating
The job involves administration, negotiating, advising, and generally servicing people
Therefore, the successful applicant will display a friendly approach and the ability to persuade others in a thorough and factual manner
The job holder should enjoy working in structured situations, where consistent performance, working within specific guidelines, rules, and procedures to see a task through conclusion are key factors
The successful candidate will be able to listen, absorb information and at the same time build upon stable relationships, developing networks and identify resources as and when necessary
They will develop trust in people, be willing to smooth relationships, advise and assist others, adopting an accommodating and helpful attitude
The successful candidate will be keen to consistently develop competence, expertise, and practical procedures; they will provide simple practical solutions and tie up any loose ends, evaluating situations and calculating risks whilst justifying and defending correctness
Fluent in English, one of the following additional languages is a plus but not mandatory (Dutch, French, German, Italian)
Strong sales ability and customer service skills
Market aware and commercially focussed
Strong numeracy skills with an ability to construct and interpret sales data/ reports
Intermediate Excel skills: ability to construct pivot tables and use common functions
Previous experience using Salesforce is desirable but not essential
A natural communicator that can persuade and influence others
Proactive with a problem-solving mind-set
Ability to deliver presentations and report on markets
Flexible and able to quickly understand the requirements
Naturally curious; interested in processes, mechanisms and dependencies
Attention to detail and a willingness to dig down into details while retaining a sense of the broader picture are essential
Determined and resourceful, with a willingness to learn to adapt to a fast-paced environment
Passionate, able to work in a multicultural environment
A valid passport
An understanding of Brompton’s ethos and how this has shaped its brand values
A bachelor’s degree in business, Sales, Supply Chain etc is ideal, however if you have professional working experience in a similar role and meet the main requirements of the role, we are happy to hear from you

What the job involves

As a Sales Coordinator at Brompton, you’ll play a key role in supporting our trade customers across the UK and Ireland, as well as some internal accounts
Reporting to the Internal Sales Team Leader, this role demands strong organisation, proactivity, and commercial awareness
You'll be part of the frontline Sales Operations Team, responsible for driving sales growth and strengthening relationships with our retail partners
Working closely with our in-country Sales Managers, you’ll help manage a 12-month rolling sales pipeline and ensure that bike and parts/accessory orders are processed in line with each customer's agreed sales plan
You’ll build lasting relationships with our trade network, providing frontline support via phone and email, and developing a solid understanding of their business needs
You’ll quickly familiarise yourself with Brompton’s product range, systems, and procedures, as well as internal departments such as Customer Service, Marketing, and Dispatch
Support the sale of all Brompton products across your market and help develop the retail network
Build and strategically foster relationships with retail customers, to gain clear understanding of their businesses, requirements, and objectives, to ensure sales metrics are met and expectations exceeded
Maintain an accurate and up-to-date database of all accounts, retail stores and contacts in your region
Develop strong working relationships with the Sales Manager and Account Managers
Contribute to the twelve-month rolling sales forecast/pipeline plan for your retail customers in accordance with sales objectives
Allocate inbound orders in accordance with your pipeline plan
Work cross-functionally with sales, logistics and finance teams to ensure all orders are shipped and invoiced on time
Monitor and report on your region through monthly KPIs, against budget and annual business/ marketing plan
Performing statistical analysis and assess actuals vs forecasting
Raise risks and opportunities for your region and develop related corrective and preventive actions
Funnel information, to and from customers, into and out of the business and across Brompton departments
Support other departments (marketing, customer service, production, dispatch etc) to make sure all commercial and operations activities run smoothly
Drive awareness and interest of new products and service opportunities
Where necessary, create ad-hoc reports on accounts, orders and retail stores using Salesforce
Take payments from time to time
Represent Brompton at trade and consumer events from time to time

Salary benchmarks

Our take

The Brompton bike was conceived as a product to help improve city living. The bike can be folded to a third of its size in a matter of seconds and is small enough to be taken on all forms of public transport. It has established itself as the ideal choice for all those who are living or interacting with cities.

Brompton offer a test ride service that allows customer to trial use of the bicycle before purchase. By allowing hire costs to be redeemed against the cost of the bicycle, this provides an attractive option for customers who may be unsure about the price point or the bike's functionality.

Brompton has faced a steep profit decline of over 99% in 2024, largely due to post-pandemic market overstock and reduced sales. While the company has paused a headquarters move and cancelled dividends, it is focusing on recovery through commute-friendly models like the upcoming G-line. With strong prospects in biking-conscious cities, Brompton remains confident it can regain momentum as the market stabilises.