Transport & Logistics Administrator, Motorway
ÂŁ25.5k
Online car marketplace
Posted today
Online car marketplace
201-500 employees
Posted today
ÂŁ25.5k
201-500 employees
Company mission
To build a better car market for everyone, harnessing the power of technology to deliver an amazing experience.
Role
Who you are
- You have excellent communication skills (verbal and written) and a professional telephone manner
- You have a strong attention to detail and are highly organised, with a proven track record of prioritising tasks
- You're a proactive problem-solver who can think outside the box to streamline processes and embrace change
- You're comfortable handling escalated issues independently and implementing preventative measures
- You have strong administrative skills and experience using Google Sheets
- Experience using Zendesk is advantageous but not essential
- Experience within a logistics, customer service, or administrative role is desirable
Desirable
- You thrive in a fast-paced environment and enjoy collaborating with a diverse range of people
- You're passionate about providing exceptional customer service and resolving issues effectively
- You have a strong work ethic and are committed to delivering high-quality results
- You're adaptable and eager to learn new skills and processes
- You have prior experience working in claims or planning and logistics
What the job involves
- We're looking for a highly motivated and customer-centric transport and logistics executive to join our team in Brighton
- You'll be pivotal in ensuring smooth vehicle collections and deliveries, resolving issues, and collaborating with internal and external stakeholders
- Be the first point of contact for collection or delivery issues, proactively finding solutions to ensure a hassle-free transport service
- Escalate recurring issues to your line manager and the wider Transport Operations team, monitoring progress to ensure service level improvements
- Contribute to defined project work, collaborating towards team goals and improving processes
- Process new transport requests, ensuring timely bookings for all collections and deliveries
- Liaise with our transport partners, ensuring prompt and efficient communication
- Oversee the end-to-end Motorway-owned transport claims process, maintaining an unbiased and analytical approach
- Review and approve invoices, identifying and querying any anomalies with our transport providers
- Handle customer complaints effectively, demonstrating strong attention to detail and an analytical mindset
- Shift pattern: Monday to Friday 8:45am - 5:30pm
Application process
- Intro Call with Transport Team Leader - 30 minutes
- Hiring Manager Interview and skills assessment - 60 minutes
Our take
Like many industries, the second-hand car market has undergone significant transformation, with more and more dealers and car owners looking to buy and sell cars online. Motorway is one of a handful of online car marketplaces that are capitalising on this trend.
Motorway differentiates itself from traditional e-commerce and brick and mortar stores because it’s a marketplace, rather than an inventory. This allows for improved speed and verification. Owners sell their cars 100% online in as little as 24 hours with free car collection, while Motorway also supports car dealerships with a new channel for acquisition of used car stock.
Since being founded in 2017, Motorway has grown rapidly, achieving unicorn status in 2021. It is planning on putting this capital to use expanding both geographically and internally, adding more features to its already well-reviewed product. One such feature is its ULEZ checker, which allows car buyers to assess the environmental compliance of vehicles.
The biggest challenge Motorway faces is competing with other well-funded competitors jumping on this trend, such as Auto1 and Cazoo, as well as established companies like Webuyanycar.com. However, online penetration in the ÂŁ480 billion British and EU used car market is minimal - suggesting that there is enough market to share amongst Motorway and its competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"We push boundaries all the time, some people think we're an automotive company, but we're a tech company and think like one. So that includes using..."
Funding (last 2 of 4 rounds)
Nov 2021
$190m
SERIES C
Jun 2021
$64.6m
SERIES B
Total funding: $273.2m
Company benefits
- Many of our roles include significant stock options, so you can share in Motorway’s growth and future success
- Our friendly team meet up regularly for lunches and after-work drinks, plus we hold larger events at least twice a year
- Many of our roles include flexibility to work from home regularly
- Your health is your wealth! We take our health and well-being seriously with comprehensive BUPA health insurance offered to every team member - which now covers pre-existing conditions (as long as they're included in the policy). We also offer discounted dental and discounted gym memberships
- Lease a brand new electric car through your gross salary saving up to 40% on the retail cost
- Purchase a bicycle, accessories and safety equipment through your gross salary, so that you can save on the cost of a new bike & accessories
- Our pension provider is NEST, through whom you have a choice of funds that you can align with your faith, beliefs and attitudes to risk
- Work from any European timezone 1 month per year
- We offer a workplace nursery scheme, where employees can pay for nursery fees via salary sacrifice and, as a consequence, save on tax
Company values
- Create new roads - Changing things for the better through innovation
- Take the wheel - Being accountable and facing hard challenges head-on
- Be humble - Leaving egos at the door — we succeed as one
- Pedal to the metal - We move fast and act decisively
- 5-star comes as standard - Experiences that delight, excellence as standard
Articles
Leadership
Tom Leathes
(Co-Founder & CEO)Previously co-founded Top10, uSwitch.com, Official Space, LoanCube, and Acre.
Tanya Cordrey
(CPO)Previously the VP of Product at Instagram. They also spent 7 years at Guardian News & Media as a General Manager and Chief Digital Officer.
Naomi Walkland
(CMO)Previously spent almost 6 years at Bumble, initially joining as a Marketing Lead before working their way up to become the VP of EMEA & APAC Marketing.
James Wilson
(COO)Previously spent almost 8 years at Amazon in various Head of Marketplace roles. Prior to that, they spent nearly 10 years at Bain as a Principal.
Liz Kistruck
(CFO)Previously the CFO at Lyst. Prior to that, they spent almost 14 years at Expedia Group in various roles, including CFO.
People progressing
Steve joined Motorway back in October 2018 as a Senior Product Manager, since them, they have risen through the ranks to Lead PM, Head of Product, and now serve as the Principal Product Manager.
Diversity, Equity & Inclusion at Motorway
- Motorway is committed to equality of opportunity for all employees. We provide a supportive and inclusive environment where individuals from all backgrounds can reach their full potential. We welcome applications from all individuals regardless of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, and marital or civil partnership status.
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