IT System Administrator , loveholidays
3+ days a week in office
Holiday booking service
Posted today
Holiday booking service
201-500 employees
Posted today
3+ days a week in office
201-500 employees
Company mission
Loveholiday's mission is to create the ultimate online travel experience.
Role
Who you are
- Working experience as an IT Support Engineer or System Administrator
- Degree in a technical subject or industry standard certificates
- Strong working knowledge of Google Workspace, Azure, Intune and JAMF
- Strong working knowledge of Mac and Windows operating systems
- Strong working knowledge of networking, we use Palo Alto, Aruba & Cisco products
- IOS and Android management and support
- Possess a strong focus on customer service and IT security
- Ability to work individually and within a team
- Flexibility to work outside of standard work hours to accommodate special projects or emergencies
Desirable
- AV engineer experience (Setup and support)
- Experience with Palo Alto firewalls and Aruba switches and Access Points
- Managing large scale CRM and/or ticketing systems
- Experience using AI tools to automate real world tasks
What the job involves
- We are a lean, hardworking team consisting of 5 people. IT Operations Manager, two Senior System Administrators and two System Administrators. We support two floors (5th and 6th) containing 300 people, in our Hammersmith HQ and regularly travel to Germany to support our Dusseldorf office (25 people). We also remotely support two outsourced call centres containing 800 people, one in India and two in South Africa
- Reporting to the IT Operations Manager, the System Administrator will provide operational and strategic support to facilitate the day to day running of all IT systems, for all users, across all regions
- Support and administrate a large scale estate in a Google Workspace, Azure and JAMF environment
- Building, supporting and maintaining large scale CRM (Kustomer) and Telecoms systems (UJET)
- Troubleshoot network issues and work with senior IT in resolving any problems
- Manage multiple queues of tickets using Freshservice within our SLA
- Manage and run weekly joiners and leavers, account creations and deactivations
- Provide remote support to our business partner outsourcers
- Provide ‘All Hands’ meeting setup and support and general AV support/break-fix as needed and support 20 Google Meeting rooms
- Support UK Office, Dusseldorf and Irish office (Onsite and remote)
- Completing technical projects in line with quarterly business key results
Application process
- TA screening - 30 mins
- 1st stage with IT Operations Manager and senior team member - 45 mins
- 2nd stage with key stakeholders in office - 1 hour
Salary benchmarks
Our take
Travel, both domestic and overseas, has been a huge part of the British economy since the late 20th century. In 2019, UK residents spent £43 billion on foreign holidays - almost double the amount spent a decade before.
Despite travel companies suffering considerable reputation damage back in 2020, as they struggled to refund customers whose booked holidays were suddenly cancelled, the appeal of companies like loveholidays to holidaymakers will undoubtedly endure seeing as they make the process of booking holidays much easier.
In the nearest future, loveholidays will need to focus on maintaining its reputation, especially given the wide array of direct competitors who could steal market share. At present, however, loveholidays is still one of the fastest growing online travel agents. If it can keep up the practices which have brought it success over the past 10 years, loveholidays is still in a good position to keep its growth strong for few years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"The company has made a deliberate decision to invest in great engineers and give us the autonomy and accountability to pick the best tool for the..."
Funding (2 rounds)
Oct 2016
$4.1m
EARLY VC
May 2011
$2.7m
EARLY VC
Total funding: $6.8m
Company benefits
- Discounted holidays for you, your family and friends
- 25 days of annual leave + bank holidays
- Company pension contributions at 5%
- Individual training budget for courses, seminars and memberships to professional bodies
- High degree of autonomy in a strong collaborative environment
- Cycle to work scheme, season ticket loan and eye care vouchers
- Hybrid working with 3 days working in our office (London) and 2 days WFH per week
- Sustainably sourced fruit baskets in the office kitchen
- Increased annual leave for long service
- Ability to buy and sell annual leave
- Enhanced maternity pay = 6 weeks of full pay and 20 weeks at 50% pay
- Enhanced paternity pay = 4 weeks of full pay
Company values
- We are entrepreneurs - We’re proudly commercial, we do more with less, we own the decisions we make and the actions we take
- Everything is written in pencil - As we grow, we think smaller, act quicker and continuously evolve the way we organise our work
- We organise for speed - A flat structure with small teams, allows us to move quickly
- We believe in Team - We’re all in it together
Company HQ
Hammersmith, London, UK
Articles
Leadership
Jonny Marsh
(Non Executive Director)An engineering graduate from the University of Bath, Jonny is also the founder and ex-CEO of nmqa Ltd and co-founder of travelmatch. He served as Loveholiday's COO until 2019.
Alex Francis
(Non Executive Director)Founded travelmatch in 2007 and then loveholidays in 2012, quickly becoming the fastest growing business in the UK by 2019. Now acting as a non-exec for the business since stepping down as CEO in 2020.
People progressing
Joined as UX/Design Manager in 2011, promoted 3 times in 10 years to current position of Lead User Researcher, having previously worked as Senior Product Designer.
Diversity, Equity & Inclusion at loveholidays
Clodagh Beatty (Head of Talent Management, Learning & DE&I)
- We recently hired a Head of L&D, Diversity, Equity & Inclusion to support us in our ongoing commitments to creating an inclusive environment, as well as providing growth opportunities for all our employees
- We want all applicants to feel they can belong at loveholidays
- We have employees from all walks of life and we are only interested in assessing your skills, attitude and talent!
- We support Employee Resource Groups - recently launched our Women's Network at loveholidays
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