Associate Renewal Specialist, Amplify

• 1+ years of work experience in a fast-paced corporate environment and/or educational setting
• Self-motivated, diligent, persistent, and dependable
• Service-oriented with excellent customer service skills
• Strong written and verbal communication skills
• Ability to learn about complex products in the education market and clearly communicate them to customers

Desirable

• The Renewals team is responsible for building relationships with customers to ensure customers renew and expand their work with Amplify by following up with customers and striving to become the customers' trusted advisors
• The Associate Renewal Specialist will work with the Renewals team to assign the renewal case queue, maintain a clean pipeline, and support ongoing projects
• This role reports to the Manager, Renewals
• Optimize the renewals case queue to ensure efficiency and accuracy
• Oversee process-related tasks to support the smooth execution of renewal operations
• Escalate service issues to appropriate teams and work collaboratively to achieve resolution while maintaining high customer satisfaction
• Contact schools or districts to update renewal contact information
• Maintain accurate and up-to-date opportunity records in Salesforce.com
• Participate in additional projects as assigned to support the broader objectives of the Renewals team