Technical Account Manager, Aerospike

• The ideal candidate is customer-focused, technically skilled, and passionate about delivering a best-in-class customer experience
• Excellent problem-solving and troubleshooting skills in distributed systems
• Strong Linux experience is a must
• Hands-on experience with Aerospike or similar databases (e.g., Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, Couchbase, etc.)
• Cloud expertise: AWS, Microsoft Azure, Google Cloud
• Strong Experience with Docker and Kubernetes
• Ability to understand and address the complexities of mission-critical applications
• Strong customer-facing skills, with experience working with developers and C-Level executives
• Self-starter with the ability to assess, prioritize, and execute tasks with minimal supervision
• Ability to work well under pressure and manage multiple accounts effectively
• Experience providing technical training and enablement

Desirable

• Aerospike is looking for a technically adept Technical Account Manager (TAM) to help customers maximize the value of our real-time data platform
• The TAM will be the trusted advisor for our customers, ensuring they achieve their business objectives while leveraging Aerospike’s technology effectively
• This role is responsible for guiding customers through their journey with Aerospike, optimizing their deployments, and proactively resolving technical challenges
• This is a post-sales position
• Act as the primary technical point of contact for strategic customers, ensuring they successfully adopt and optimize Aerospike solutions
• Provide expert guidance on best practices for deploying, scaling, and maintaining Aerospike in production environments
• Troubleshoot and resolve complex technical issues, collaborating with internal teams, including support and engineering, when needed
• Conduct regular technical reviews and proactively identify areas for optimization
• Deliver technical training and enablement to customer teams to ensure product adoption and success
• Advocate for customer needs by providing feedback to product management and engineering teams
• Assist customers in planning and executing upgrades, migrations, and scaling initiatives
• Monitor key performance metrics and proactively address potential risks
• Develop and maintain strong relationships with key customer stakeholders
• Contribute to the creation of documentation, knowledge base articles, and best practice guides