Associate Director of Customer Success, CleverTap
Mobile engagement platform
Job no longer available
Mobile engagement platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help companies increase engagement with their customers.
Role
Who you are
- Overall 6-8 years of experience in a similar or customer facing role & at least 1-2 years in leadership role
- Experience in SaaS
- Experience in digital/mobile marketing
- Experience in management positions
- Excellent interpersonal skills
- Strong communicator in both presenting and writing
- Highly consultative approach with savvy business acumen
- Persistence to build relationships where none exists
- Ability to multi-task and prioritize
- Strong technical aptitude and ability to learn
What the job involves
- As the Associate Director of Customer Success will play a crucial role in fostering strong relationships with our clients in North America, ensuring their ongoing satisfaction and success with our MarTech solutions
- You will be responsible for driving value realization and growth for CleverTap. Your primary targets are to retain and expand the CleverTap business by effective Account and Success management
- Customer Relationship Management:
- Build and nurture strong, long-lasting relationships with key clients in North America. Together with your team you will be the main point of contact for clients, understanding their business objectives, and aligning our solutions to meet their needs
- Account Management:
- Strategically manage and grow the portfolio of Enterprise accounts, driving upsell and cross-sell opportunities with current customers. Collaborate with the marketing team to develop campaigns and initiatives aimed at increasing customer engagement and product adoption
- Customer Success Oversight:
- Develop and implement customer success strategies to maximize client retention and satisfaction
- Team Management:
- Lead and mentor a team of Customer Success Managers (CSMs) to ensure high-performance levels. Provide guidance on account management strategies and customer success best practices. Conduct regular team meetings to foster collaboration, share insights, and address challenges
- Report to: VP Customer Success
- Measures of Success:
- GRR (Gross Retention Rate) & NRR (Net Retention Rate)
- Customer Delight Score (NPS, CSAT)
- Product Adoption & Consumption - breadth and depth
Our take
Clevertap, formerly Leanplum, is a mobile app engagement platform that helps app-first companies personalize and optimize all customer touchpoints. Its software essentially enables mobile marketers and app owners to engage with their unique users in a personalized way.
It stands out amongst competitors with its mobile engagement tools that offer every corner of a mobile marketing strategy on one, unified platform. This takes away the need for third-party tools and creates an easier and quicker process. Its tools combine multi-channel Lifecycle Marketing with the ability to A/B test the Product Experience, so marketers are able to experiment with different user experiences before coming to a final decision.
In 2022, CleverTap acquired Leanplum under the belief that both companies could become ‘better together’ in order to create an even more sophisticated product that will bring value for their combined global customers. The potential of this combined entity is one of much excitement and it's growing significantly after its substantial August 2022 series D.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2020
$27m
SERIES D
Aug 2019
$5.9m
SERIES D
Total funding: $131.3m
Company HQ
SoMa, San Francisco, CA
Leadership
Momchil Kyurkchiev
(CSO (& Co-Founder of LeanPlum))Previously served as CEO and later as CPO for Leanplum before it was acquired by CleverTap. Experience as a Senior Software Engineer for Google.
Sunil Thomas
(Co-Founder & Executive Chairman)Previously CTO at Network18, COO at Infomedia18, CTO at Infospace and was the CTO at ZephyrSoftware Inc.
Anand Jain
(Co-Founder & Head of Product)Previously Head of Engineering at Network18, was the CTO at Info18 and Burrp, which he co-founded.
Suresh Kondamudi
(Co-Founder & CTO)Previously the Senior Manager and Director at Network18, Principal Engineer at JiGrahak Mobility Solutions and was Senior Software Solutions at Qwest Software Services.
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