Customer Engineer, Armis Security

• B.S. in IT, IS CS, MIS, or Associates equivalent work experience
• 2+ years experience in a small to enterprise-sized solutions service delivery capacity
• 80% travel for the first 6 - 8 months
• Strong willingness to learn, grow, and adapt to new challenges

Desirable

• The Armis Customer Engineer (ACE) team drives the Armis deployment value by collaborating, reinforcing, and improving deployment efforts wherever possible
• An ACE’s day-to-day involves expanding the Armis deployment and visibility into the customer environment and enabling seamless operation of the Armis platform
• ACE transactions are requested through a ticketing system
• ACE’s work with the Technical Account Managers (TAM) to successfully deploy and expedite the time to value of the Armis platform
• The ACE engineer handles technical network and security-related activities in the customer environment, as designated by the technical account manager
• Great role for an introduction to Cyber and vendor space
• Extensive Travel to customer sites for up to first 6 - 8 months requiring 80% travel commitment
• Coordinate travel logistics, including car rental, flight and hotel accommodations
• Successfully complete 400+ armis installations within the first 6 - 8 months
• Communicate project progress
• Perform technical activities and tasks alongside Technical Account Managers (TAMs) to Armis customer base throughout the deployment process
• Perform network engineering and security-related tasks on multiple sites and deployment efforts globally (remote)
• Provide supplemental coverage to the TAM processes and tasks where applicable according to the ACE’s area of proficiency
• Collaborate with different teams to promote success, scalability, and efficiency
• Assist in Troubleshooting Armis Integrations and Network Connectivity
• Demonstrate the ability to dive deep into security topics and tools
• Utilize ticketing system to log, track, and manage ACE support requests