Customer Success Manager, U.K., Wunderkind
2-3 days a week in office (Soho, NY)
Performance marketing channel
Be an early applicant
Performance marketing channel
501-1000 employees
Be an early applicant
2-3 days a week in office (Soho, NY)
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- 2+ years of experience in client services, account management and/or digital marketing Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with with a healthy dose of humility
What the job involves
- As a Customer Success Manager, you will help senior leaders at some of the largest, most recognisable brands in the world solve their most pressing digital problems through our cutting edge software platform.
- The role involves a consultative and holistic approach to both digital marketing and client management — including building out comprehensive marketing strategies, executing and optimising those strategies, all while delivering next-level results and service
- You will be a strong leader who is looking to directly impact the digital marketing strategy of some of the top logos in history, and have a lot of fun while doing it
- If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth
- This position is in-office for 3 days a week out of our office in the Soho area
- Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services
Salary benchmarks
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company HQ
World Trade Center, New York, NY
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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