Customer Success Engineer, runZero
$140-160k
+ Stock Options
Total attack surface & exposure management solution
Be an early applicant
Total attack surface & exposure management solution
21-100 employees
Be an early applicant
$140-160k
+ Stock Options
21-100 employees
Company mission
To make discovery as easy and safe as possible, so organizations know everything they have on their network and in the cloud.
Role
Who you are
- Experience deploying SaaS and on-premise technologies
- Experience with scripting in Python or Go
- Experience working with REST APIs and structured datasets (e.g. JSON)
- Strong understanding of networking and the OSI model
- Curious to keep learning about the security industry
- Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted advisor
What the job involves
- We are looking for a Customer Success Engineer to join our growing team and support our customers!
- In this role, you will support our Enterprise customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship
- Internally, you will work closely with the sales, product, and engineering teams to advocate for your customers' product needs
- You will also help develop repeatable customer success processes and contribute to improving runZero's product documentation
- Lead and support the deployment of the runZero Platform for assigned customers
- Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
- Serve as a hands-on problem solver and subject matter expert for the runZero platform and exposure management industry
- Develop custom integrations and automation scripts to support customer needs
- Collaborate cross-functionally with the sales, product, and engineering teams to improve internal processes and build documentation to support the overall customer experience
- Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients' specific business needs
- Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests with internal runZero teams
Application process
- We value your time and see the interview process as a critical two-way street, allowing us to assess your skills, strengths, and cultural fit while simultaneously providing you with a clear understanding of our company, our ways of working, and the expectations specific to the role you’re seeking
- To this end, our interview process incorporates a combination of:
- Initial one-on-one interviews with a recruiter and manager
- Panel interviews with the team
- Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise
- A final interview, conducted either remotely or in-person if we haven't yet met face-to-face in previous rounds
Our take
Founded in 2019 by renowned security researcher H Moore, runZero began as a tool to help organizations defend against growing cybersecurity threats. What started as a response to gaps in security visibility has since evolved into a powerful assert inventory and management platform. Today, runZero is a versatile data analysis company, helping digital enterprises keep track of their connected assets and stay ahead of emerging security challenges.
Formerly known as Rumble, runZero rebranded in 2022 to better align with its expanded focus beyond cybersecurity, encompassing the broader realms of asset and inventory management. As businesses increasingly delve into digital infrastructure, runZero has emerged as a streamlined tool of choice for digital solutions companies like Presidio and Capgeminini.
Envisioning a future where it continues to play a pivotal role in shaping the landscape of digital solutions, cybersecurity, and asset management, With a robust foundation, strategic rebranding, and strong financial backing, the company is well-positioned to navigate the evolving challenges of the digital era and make lasting contributions to the industry.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Mar 2021
$5m
SEED
Total funding: $20m
Company HQ
Zilker, Austin, TX
Leadership
HD Moore
(Co-Founder & CEO)Previously VP of Research & Development at Atredis, Principal at Special Circumstances, Founder and Open Source Developer at Metasploit.
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