Senior Manager of Business Operations, Devoted Health

• Bachelor’s degree and 6+ years of professional experience in high-growth operations, strategy, or healthcare management
• Experience working with data-driven or AI-enabled workflows (no coding required) to drive operational impact
• Proven ability to drive results across Operations, Product, and Engineering. You don't just follow a roadmap; you help build it
• A strong understanding of the US healthcare ecosystem and its financial "pipes," with the ability to navigate the claims lifecycle even if you aren't a niche billing expert
• The ability to manage and optimize complex, multi-layered processes across vendors, tools, and teams
• You are energized by the "messy middle"—you can build processes where none exist and pivot gracefully as the company needs a shift
• You are equally comfortable presenting high-level strategy to senior leadership as you are rolling up your sleeves to execute tactical daily work
• Ability to use the company’s vision and values as a North Star when making difficult operational trade-offs

Desirable

• As a Senior Manager, you will be the lead architect of these complex operational flows. You will bridge the gap between high-level strategy and tactical execution, managing a multi-layered ecosystem of vendors and internal tools
• We aren't looking for someone to follow a manual; we need a high-velocity operator who can design the roadmap, optimize, and leverage modern technology to scale our impact as we grow
• Lead Enterprise Execution: Optimize payment integrity initiatives across internal, vendor, and AI-enabled workflows, maintaining full accountability for prepay and postpay performance
• Master the Pipeline: Manage the health of audit queues by ensuring work inflow and outflow are accurately forecasted, balanced, and executed against SLA targets
• Drive Results: Monitor program KPIs—including savings, throughput, and audit yield—taking corrective action and optimizing vendor/AI-supported execution to meet goals
• Strategic Translation: Convert organizational strategy into actionable operational plans that align with savings targets, audit integrity, and regulatory compliance
• Architect Scalable Solutions: Bridge high-level strategic design with hands-on execution to build repeatable workflows and robust process controls that sustain performance during rapid growth
• Modernize Workflows: Integrate LLM-driven automation and AI capabilities into operational workflows to streamline manual hand-offs and maximize cost efficiency
• Continuous Improvement: Use data to identify root causes of inefficiencies across workflows and systems, leading the development of solutions to reduce future operational risk