Software Support Engineer, Ripjar

Labyrinth Screening

£55.3-65k

React

MongoDB

JavaScript

Python

Kafka

Elasticsearch

Redis

Node.js

Junior and Mid level

London

More information about location

2-5 days a week in office (Must be able to work remotely, or hybrid from our Cheltenham office)

Real-time intelligence for countering a wide range of threats

Be an early applicant

Real-time intelligence for countering a wide range of threats

101-200 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsMachine LearningSaaSCyber Security

Be an early applicant

£55.3-65k

React

MongoDB

JavaScript

Python

Kafka

Elasticsearch

Redis

Node.js

Junior and Mid level

London

More information about location

2-5 days a week in office (Must be able to work remotely, or hybrid from our Cheltenham office)

101-200 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsMachine LearningSaaSCyber Security

Company mission

To help governments and organisations automate the detection, investigation and monitoring of threats from criminal activity.

Job

Company

Role

Who you are

Experience with some of our core technologies: Node.js, React, Elasticsearch, Kafka, MongoDB, Redis. You’ll be proficient in at least one programming language and be accustomed to evaluating new technologies
Experience building and maintaining production software. It’s great if you’ve worked with large scale data processing systems and complex JavaScript or Python codebases
Strengths in developing high quality software, finding and fixing bugs, debugging issues and liaising with other internal team members
Strong communication skills. You’ll be able to explain complex concepts, write clear and concise code reviews or technical aids, work on pull requests and documentation, and in some cases, you will work directly with customers on deep support issues
Must be able to work remotely, or hybrid from our Cheltenham office

What the job involves

Our engineering team builds software that makes the world a safer place. We work collectively to use technology, creativity and engineering best practice to solve problems that nobody else can
You’ll join a diverse team of talented engineers contributing to the production and success of a sophisticated, AI-powered solution at the forefront of the fight against financial crime
You’ll be a prime advocate of our customer’s success by participating in deep investigations of some of the most complex performance and functional issues they may face
You’ll be a member of our Engineering Team working directly with our Level 3 support engineers to learn about our most complex technical issues. This will give you a unique opportunity to become an expert over time across our entire technical base for this product
You’ll be passionate about our customer’s ability to use our software to solve their financial crime challenges
You will be mentored by a senior Staff Engineer so that you can gain a deep understanding of our software across all microservices. Eventually, this will enable to you to become our first port of call in Level 3 support
You will be able to fix issues in our system as they arise based on priority and impact by work alongside multiple teams, collaborating with other engineers, product managers, architects, project managers, support staff, UX and QA specialists
You will assist our internal teams as well as our customers as you will have a uniquely broad knowledge of our software

Salary benchmarks

Our take

Ripjar provides a data intelligence platform, Labyrinth, that uses Artificial Intelligence to protect organisations against financial crime threats like money laundering, fraud, and funding terrorism. Labyrinth enables human analysts to make better-informed decisions with speed and accuracy, saving their clients’ costs and time.

Previous investments signify confidence in Ripjar's data intelligence technology and its ability to protect companies and governments from criminal activities that jeopardise their assets and prosperity. And it's no surprise, as Ripjar claims Labyrinth is the most sophisticated and advanced cyber-security solution on the market.

As economic uncertainty rises globally, so does the incidence of financial crime, particularly with the increasing shift to online transactions. Both tech companies and the UK government are turning to Ripjar to address these challenges. With a global client base exceeding 20,0000 and recent innovations, the company is well set to see further growth.

Freddie

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (3.85)

Company

Funding (last 2 of 3 rounds)

Sep 2020

$38.5m

SERIES B

Mar 2017

$5m

EARLY VC

Total funding: $43.5m

Company benefits

Pension: Our company pension scheme is a great way of building a pot of money for your retirement and as your employer we match your contributions up to 4%
Private Family Health insurance: We provide private medical insurance through Vitality Health. As well as giving staff general advice about eating greens and moving about, Vitality Health gives personal, achievable goals to get healthier with Vitality partners helping along the way with discounts, cashback and reward
25 days holidays: We offer candidates 25 days annual leave plus bank holiday per year, increasing to 30 after 5 years' service
EMI Share Options: We offer an employee share option scheme to recognise and reward staff members for their support, service and contribution to the business
Flexible Working: Employees have the option to work from one of our offices located in Cheltenham, Bristol or London or to work fully remote
Wellbeing Allowance: We provide employees with a £500 allowance, paid quarterly in the sum of £125 per quarter to support a flexible, holistic approach to employees’ well-being
Free lunch and snacks: There is a well-stocked pantry with food, snacks and drinks. Lunch is also provided and ranges from a selection of hot and cold food

Company HQ

Cheltenham, UK

Leadership

Jeremy Annis

(Co-Founder & CEO)

Served as the company's CTO until 2021, and has been CEO since November 2018. Jeremy is a former Intelligence Professional and Data Scientist with the British government’s signals intelligence agency, GCHQ

Tom Griffin

(Co-Founder & COO)

Served as the company's CEO until Jan 2019. Tom has a PhD in Engineering Mathematics, and prior to Ripjar was the Technical Director of GCHQ’s Engineering Department responsible for creating and sustaining the solutions that protect the UK from threats including terrorism, cyber and serious organised crime

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