Customer Operations Manager, Funnel
$100-110k
Renter-centric leasing platform
Be an early applicant
Renter-centric leasing platform
101-200 employees
Be an early applicant
$100-110k
101-200 employees
Company mission
To create the future rental experience and make the world a better place.
Role
Who you are
- Bachelor's degree or equivalent work experience
- Minimum of 2-3 years of experience in technology and/or property management industries
- Proven track record of driving transformative change and delivering exceptional results for large enterprise clients
- Understanding of and experience with enterprise software solutions and their implementation within complex organizational environments
- Excellent communication, influencing, and presentation skills, with the ability to effectively engage with senior stakeholders and executive teams
- Significant expertise in change management methodologies and experience navigating organizational complexities and resistance to change
- Exceptional analytical and problem-solving skills, with the ability to quickly grasp complex business challenges and design innovative solutions
- Demonstrated leadership and project management capabilities, with the ability to effectively lead cross-functional teams and manage multiple projects concurrently
What the job involves
- Funnel Leasing Inc., is hiring for an Customer Operations Manager that can ‘work from anywhere' in the U.S
- The Customer Operations Manager will play a crucial role as a partner to our clients, guiding them through business transformation and ensuring their success in utilizing our software solutions
- You will act as an advisor, leveraging your expertise to drive effective change and maximize the value our clients derive from our SaaS offerings
- Your responsibilities will include collaborating closely with cross-functional teams to deliver exceptional customer experiences and ensure that our customers are set up for success
- Act as an advisor and point of contact to assigned clients by providing product and services guidance; consultative services (based on technical knowledge and previous customer interactions), project management, and supporting ongoing adoption
- Prepare and lead customer meetings to gather requirements, provide updates, and ensure alignment on key initiatives
- Serve as the primary point of coordination, quarterbacking cross-functional teams to drive customer requests and projects forward in line with established team SLAs
- Develop substantial knowledge in the property management industry in order to engage meaningfully with customers
- Gain a deep understanding of Funnel Leasing's software solutions and become a trusted expert in our product offerings
- Responsibilities will include managing and executing system administrative tasks within the Funnel software
- Serve as the primary point of contact for customer technical escalations, supporting the facilitation of resolution
- Facilitate customer business reviews - including but not limited to the creation of the deck, analysis of data, and co-leading the review with Sales
- Collaborate closely with internal teams, including product, engineering, support, and finance, to ensure alignment and successful execution of customer initiatives
- Develop and maintain strong relationships with key stakeholders at client organizations, fostering long-term partnerships and driving customer trust and satisfaction
- Ability to travel to customer sites (approx. 15% of the time) and independently lead in-person discussions and presentations
- Create a culture of continuous improvement and learning
- Foster collaboration within the team and across the company
- Embrace Funnel’s P.I.N.K core values
- Funnel may change the specific job duties with or without prior notice based on the needs of the organization
Our take
The rental market is booming. At the same time, it is becoming more competitive and hard to navigate for both renters and leasing agents. Funnel’s B2B solution allows users to tap into the market as a whole, rather than having to compete against other rental platforms.
The company builds solutions for property management teams to help them better reach and communicate with customers, and ultimately close leases with more efficiency. Funnel actually began by helping landlords manage their rental portfolio, but its 2020 rebrand from Nestio saw it alter its tech offering to address the entire leasing chain instead.
Having secured promising funds, Funnel continues to grow its reach at enterprise and mid-market level across the US - smartly targeting these huge yet underserved sectors of the rental industry. It continues to add new features and integrations to keep its value sharp, reaching for further success in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Company benefits
- Unlimited PTO
- Work-from-anywhere policy
- Parental leave
- Inclusivity events
- Health, dental and vision
- 401(k) match
- Women of Funnel organization
- Funnel Pride organization
- Market-leading compensation
- Floating holidays
Company HQ
Odessa Industrial Park, FL
Leadership
Tyler Christiansen
(CEO)Joined Funnel as CRO just before the company's rebrand. Then served as COO before being named as CEO in June 2020. Before Funnel, they were Senior Vice President of Sales at property management software provider Entrata.
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