Onboarding Specialist, eXp Realty
Real estate cloud brokerage
Open for applications
Real estate cloud brokerage
1001+ employees
Open for applications
1001+ employees
Company mission
To transform the world of real estate by providing a global community designed, powered and owned by their agents and partners.
Role
Who you are
- Bachelor's degree (Bac+3)
- Experience: 5+ years
- Languages: French native + fluent English
- If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What the job involves
- The Onboarding Specialist is a critical operational partner to the International Growth Team, serving as the front-line representative responsible for delivering a seamless, white-glove onboarding experience for agents joining eXp
- This role goes beyond transactional processing the Onboarding Specialist is a strategic contributor who engages early in the agent lifecycle, supports high-volume and high-value transitions, and ensures every agent is fully active, operational, and culturally assimilated into eXp from day one
- Pre-Onboarding & High-Value Transitions
- Engage proactively in pre-onboarding planning for large team or high-profile agent transitions prior to application submission, in coordination with the Growth Team
- Support brokerages and teams transitioning into eXp by establishing internal workflows and setting clear expectations from the outset, delivering a white-glove experience that reinforces eXp's value proposition
- Application Processing & Agent Activation
- Initiate and manage the onboarding process upon receipt of application, validating all documentation is complete and country-compliant; coordinate with local compliance officers if applicable per country
- Manage the full activation workflow, collect and distribute required forms and contracts, set up agent profiles, trigger transaction platform access, and assign all country-specific tools and resources
- Maintain a thorough understanding of eXp's business model, country-specific ICA, and Policies & Procedures to confidently address agent questions throughout the process
- Agent Communication & Post-Activation Support
- Serve as a clear, consistent, and empathetic point of contact throughout the entire onboarding journey
- Host country-level onboarding sessions and introductory calls with newly activated agents
- Execute structured 30-, 60-, and 90-day post-activation follow-up touchpoints to ensure agents are assimilated, operational, and supported in their early growth
- Align agents with the country initial training, ensuring they are oriented on tools, integrated into production workflows, and connected to eXp's company culture
- Offboarding & Reactivation
- Manage the offboarding process in accordance with international & country-specific SOPs and compliance requirements, ensuring all accounts, tools, and access are closed out accurately and documented in a timely manner
- Maintain a respectful offboarding experience that reflects eXp's agent-centric values, recognizing that departing agents may return
- Own the reactivation process for returning agents, leveraging prior records to deliver a smooth re-entry experience; confirm all country compliance requirements are met before reinstating access
- Documentation & Records Management
- Maintain detailed, accurate notes on all agent interactions; capturing expectations set, commitments made, and follow-up actions required
- Ensure a clear documentation trail exists for every agent file in joining and agent detail record system to support team continuity, audits, and future reference
- Continuous Improvement & Agility
- Collect and analyze feedback from agents and internal teams to identify recurring pain points and opportunities to strengthen the onboarding department / role
- Translate feedback into actionable recommendations for process, communication, or tooling improvements, presenting findings to leadership on a regular cadence
- Follow and uphold International SOPs while collaborating cross-functionally with other departments to drive operational excellence within the country
- Embrace an agile mindset, as eXp's operations continue to evolve, this role will evolve with it; a willingness to adapt and contribute positively to a developing team culture is essential
Our take
eXp Realty is one of the world's largest real estate brokerage firms. It owes much of its remarkable growth to its immersive, 3D cloud office. This virtual environment has allowed its realtors to move away from traditional brick-and-mortar offices.
The company has over 85,000 agents globally, with growth fuelled by strategic and successful expansions in countries such as Greece, Australia and New Zealand. This is testament to the impact of eXp's cloud solutions.
For now, eXp's sights are fixed firmly on scaling operations and opening up to new markets. Continuing to tap into rewarding and diverse markets will no doubt prove instrumental in eXp's continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Jan 2017
$0.8m
SEED
Total funding: $0.8m
Company benefits
- Medical coverage, including dental and vision benefits
- Company provided equipment (laptop, monitor, headset)
- FSA plan
- 401k with a 4% match
- Stock option grant
- Fully remote environment
Company HQ
Barkley, Bellingham, WA
Leadership
Glenn Sanford
(Founder & CEO)CEO of eXp World Holdings. Previously worked as CEO of Desert Canadians, and currently serves as CSO of VirBELA.
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