Recruiting Operations Program Manager, Gusto
$119-178k
Salary dependant on location
2-3 days a week in office (San Jose, CA)
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$119-178k
Salary dependant on location
2-3 days a week in office (San Jose, CA)
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- Minimum of 8 years of experience required; 4+ years of experience in recruiting operations, program management, or a related field, with a focus on recruiter enablement, training, recruiter metrics and capacity planning
- Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results in a dynamic, fast-paced environment
- Proficiency in recruiting systems (e.g., Greenhouse, Workday) and capacity planning tools, with the ability to analyze data and provide actionable insights
- Strong collaborator, able to work effectively with teams across the organization to align recruiting operations with broader business objectives
- Proactive and solution-oriented, with a strong commitment to enhancing recruiter performance and operational efficiency
- Analytical mindset, with experience using data and metrics to evaluate program effectiveness and drive continuous improvement
What the job involves
- The Recruiting Operations Program Manager will oversee and manage key operational initiatives that support the recruiting team’s effectiveness and efficiency
- This role focuses on recruiter enablement and operations, including the management of training programs, headcount management and capacity planning
- The Program Manager will work cross-functionally to ensure that recruiters are equipped with the right tools, resources, and training to excel in their roles, while also ensuring that headcount and capacity planning align with the organization’s hiring goals
- The Recruiting Operations team is dedicated to optimizing the recruitment process by ensuring efficient and seamless workflows
- This team oversees the daily activities of recruiting, focusing on enhancing system infrastructure and user experience for candidates, Recruiters, and the hiring team
- By driving strategic initiatives and managing operational metrics, the Recruiting Operations team plays a critical role in achieving organizational hiring goals
- Their efforts ensure a positive and streamlined candidate experience from start to finish
- Own the design and execution of recruiter onboarding programs, ensuring that new recruiters are set up for success with comprehensive training and resources
- Manage the headcount planning process for the recruiting team, working closely with Recruiting Leadership and Finance to align hiring team capacity with business needs
- Develop models and tools to forecast recruiter workload and capacity, ensuring the recruiting team is properly staffed to meet hiring targets
- Lead initiatives to enhance efficiency and effectiveness in recruiting operations, identifying opportunities for process improvement and implementing solutions that support the recruiting team’s success
- Work with Recruiting Analytics to track performance metrics, headcount data, and other key indicators that drive decision-making in capacity planning and recruiter performance
- Collaborate with Recruiting Leadership to understand upcoming hiring needs and adjust capacity plans accordingly
- Create and deliver ongoing training programs for recruiters, focusing on areas such as candidate engagement, sourcing strategies, compliance, and systems usage
- Develop and implement programs that enhance recruiter performance and enablement, ensuring recruiters have access to the necessary tools, resources, and systems to meet hiring objectives
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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