Senior Product Manager, Instacart

• If you’re energized by complex marketplace challenges, ML-enabled experiences, and crafting UX that works beautifully for both sides of a marketplace, you’ll thrive here
• 6+ years of product management experience building and shipping consumer or marketplace products at scale
• 3+ years working in logistics, fulfillment, last-mile delivery, pickup, or two-sided marketplace domains
• Proven experience partnering with ML teams to launch ML-powered features in production (e.g., prediction, ranking, routing) and interpreting model/experiment results to drive decisions
• Proficiency with data-driven product development, including defining KPIs, running A/B tests, and using analytics tools and SQL (or similar) to self-serve insights
• Demonstrated ability to lead cross-functional squads (engineering, design, data science) and influence stakeholders in operations, finance, and business development
• Track record of creating and executing multi-quarter roadmaps and delivering measurable impact on quality, efficiency, or profitability
• Experience with agile, iterative product development, including writing PRDs and user stories and managing backlogs
• Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience

Desirable

• Instacart’s Delivery & Pickup team powers how customers receive their groceries and how shoppers fulfill those orders across a range of fulfillment models
• We’re looking for a Senior Product Manager to own the end-to-end customer and shopper experience for delivery and pickup—from the information we collect at checkout to a seamless handoff at the door or curbside
• In this role, you’ll drive product strategy across both the consumer app and the shopper app, partnering closely with engineering, design, and data science in a core squad, and collaborating with business development, operations, and finance
• You’ll have broad product ownership, a clear line of sight from decisions to business outcomes, and the opportunity to improve order quality, operational efficiency, retailer success, and contribution profit
• You’ll work with a talented group that includes a core team of engineers and cross-functional partners who share a bias for action, data-driven decisions, and customer obsession
• This is a fast-paced, highly cross-functional environment where ambiguity is the norm and impact is measured by shipped value
• Own the multi-quarter roadmap for delivery and pickup experiences across customer and shopper surfaces, aligning strategy to measurable improvements in order quality, reliability, and contribution profit
• Design and ship smarter handoff flows (delivery and curbside), leveraging ML to improve accuracy, predictability, and ease for both customers and shoppers
• Partner with engineering, design, and data science to run discovery, define clear PRDs and success metrics, instrument features, and iterate quickly through experiments
• Collaborate deeply with operations, finance, and business development to ensure product decisions reflect on-the-ground realities, retailer needs, and healthy marketplace economics
• Define and monitor KPIs for fulfillment quality (e.g., on-time arrival, successful handoffs, customer and shopper satisfaction), run A/B tests, and translate insights into prioritized backlog and launches