Platform Solutions Engineer, Suki
$200-240k
OTE
Uncapped OTE. Salary applicable to CA applicants only and may vary for other locations
Travel Required: 20%-40%
AI-powered voice solutions for healthcare
Be an early applicant
AI-powered voice solutions for healthcare
201-500 employees
Be an early applicant
$200-240k
OTE
Uncapped OTE. Salary applicable to CA applicants only and may vary for other locations
Travel Required: 20%-40%
201-500 employees
Company mission
To lift the administrative burden from doctors, so they can focus on what matters.
Role
Who you are
- We are seeking a highly motivated and experienced Technical Solutions Partner
- This role is perfect for a self-starter who thrives on solving technical challenges and building strong relationships
- Pre-Sales Expertise: Proven experience in a pre-sales or sales engineering role, ideally within a healthcare platform or B2B SaaS environment
- Technical Acumen: A solid understanding of APIs, SDKs, and integration methodologies. You should be comfortable discussing technical architectures and data flows
- Excellent Communication: The ability to articulate complex concepts clearly and persuasively. You must be an excellent listener who can quickly understand a customer's needs and build consensus
- Proactive and Collaborative: An entrepreneurial mindset with a knack for working across teams. You are comfortable being the liaison between different groups and driving projects forward
- Detail-Oriented: Exceptional follow-up skills and the ability to manage multiple projects simultaneously
- Process Oriented: Excited about iterating on customer care processes to ensure the best user experience
- Adaptability: Thrive in a fast-moving organization that uses lightweight processes and cutting-edge technology to have a huge impact
- Rigor: Detail-oriented and hold others to a high standard
- 5+ years of complex pre-sales technical experience in Healthcare in large SAAS Enterprise accounts
- Demonstrated ability to assess customers’ capabilities, resources and technology
- Strong track record of exceeding pre-sales milestones and technical deliverables; assist with deal closing
- Exceptional communication, presentation, and conflict resolution skills
- Willingness to travel (25%-40%)
- Technical understanding of cloud services, EMR integration and understanding of SaaS solutions
- Proficient with using Salesforce, preferred
- Bachelor’s degree required
What the job involves
- As a Platform Solutions Engineer, you will be the bridge between our partners' technical teams and Suki's internal stakeholder
- You will be instrumental in the pre-sales process, translating complex technical requirements into a clear vision of how Suki's Platform SDK & APIs will integrate and deliver value
- Be a Trusted Advisor: You'll lead the technical aspects of Suki sales opportunities, acting as the primary technical point of contact for potential partners
- You'll analyze their use cases and requirements to illustrate how Suki's platform can provide transformative value
- Drive Scoping and Integration: Collaborate closely with product and engineering teams to define the scope of new projects
- This includes architecting the vision for a partnership and outlining a clear path for integration
- Translate and Communicate: Articulate complex technical details about Suki's platform, including our Web SDK and Headless APIs, to both technical and non-technical audiences
- You will also serve as the voice of the customer's technical team, relaying their needs and feedback to our internal teams
- Show, Don't Just Tell: Deliver impactful presentations that demonstrate Suki's value proposition
- You'll highlight how our AI platform can solve a partner's problems and deliver the return they expect
- Support the Sales Process: Respond to technical questions in RFPs, address complex inquiries during sales engagements, and ensure a smooth transition from pre-sales to post-sales
- Build Relationships: Cultivate strong relationships with both internal teams (Product, Engineering, Customer Success) and external stakeholders at partner organizations
Our take
For medical practitioners, so much time is spent on paperwork, time that could be better spent looking after patients. Suki aims to solve this problem by using natural language processing and machine learning technologies to create powerful AI voice solutions specifically aimed at healthcare professionals.
Suki integrates with major EHR systems, recording conversations and notes, and using the data to complete paperwork automatically. Suki states that by using this system, time spent taking notes can be reduced by around 75%, which translates into a 12% increase in time spent with patients. Providing software free of charge also acts as a great way to get product feedback and as a marketing tactic, should healthcare professionals enjoy using their technology.
The company raised series C funding in 2021, which has funded a number of strategic investments that will ultimately lead to an expansion of its customer base through new partnerships with health systems and medical groups. 2022 saw Suki increase its uses by 7x, all whilst implementing updates and upgrades to its products. In 2024, it raised an impressive series D round, with which it will bolster its preexisting partnerships and enhance its products.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$70m
SERIES D
Dec 2021
$55m
SERIES C
Total funding: $165m
Company benefits
- Full healthcare benefits, including medical, vision, and dental
- Unlimited vacation
- Team building activities
- Free lunch and snacks, so that there is ample fuel for thought
- A team of warm, humble, high-performance entrepreneurs
Company HQ
Staumbaugh Heller, Redwood City, CA
Leadership
Punit Singh Soni
(Founder & CEO)Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.
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