Benefits Manager, ServiceNow
EMEA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 5+ years’ experience managing of Employee Health, Retirement, Risk and Leave Benefit programs
- Solid knowledge of employee benefits policies, trends, laws, and systems
- Highly experienced in EMEA benefits management/administration
- Customer-focused with a collaborative approach. Able to build strong working relationships with all stakeholders
- Understanding of benefits accounting/finance and HR practices, with an ability to navigate global environments
- Experience in supporting strategic goals and projects, with a focus on execution and problem-solving
- Ability to assist in process improvements, with some exposure to project management and change management
- Strong analytical skills for using market data to support decision-making and program updates
- Experience working with brokers and vendors, including contract support and performance monitoring
- Experience with Works Councils necessary
What the job involves
- The Benefits Manager will oversee Employee Health, Retirement, Risk, and Leave benefit programs across 10+ countries, ensuring compliance with local laws and alignment with business strategy
- Key responsibilities include managing new market setups, vendor onboarding, analysing benefit data, driving process improvements, supporting M&A activities, and contributing to EMEA budget planning
- The role also involves collaborating with local teams and cross-functional partners to ensure seamless benefit delivery and managing executive stakeholder communication and Tier 3 escalations
- Oversee the delivery of Employee Health, Retirement, Risk, and Leave benefit programs across 10+ countries, ensuring compliance with local laws and alignment with business strategy
- Manage end-to-end execution for new market setups, including benefit design, vendor onboarding, service delivery, and employee communication
- Analyse benefit utilization, costs, and projections for each country, providing insights to shape global policies and drive process excellence through GP care partnerships
- Identify and implement process improvements and efficiency gains, leveraging AI and benefit technology tools
- Support M&A activities, including due diligence, plan harmonization, and employee communications
- Collaborate with brokers for benefit implementations, renewals, and contribute to the EMEA budget planning process
- Manage employee leave programs, ensuring compliance, accurate administration, and employee satisfaction
- Work with local People Partner teams and Country General Managers to ensure benefits meet statutory requirements and are market competitive
- Partner with cross-functional teams (Compensation, FP&A, Legal) to ensure compliant and seamless benefit delivery
- Handle executive stakeholder management, communicating the Global Benefits strategy effectively and managing Tier 3 escalations
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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