IT Support Technician, Astranis

• 1–2 years of IT support or help desk experience (corporate or MSP)
• Strong troubleshooting skills with Windows and macOS (Linux a plus)
• Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS)
• Clear communicator with excellent customer service skills
• Organized and able to manage multiple tickets and priorities
• Comfortable working independently while collaborating with team members
• Interest in learning new tools and technologies

Desirable

• As an IT Support Technician, you’ll be the first point of contact for staff needing technical assistance. You’ll help keep our teams productive by resolving day-to-day issues, managing onboarding/offboarding, and maintaining reliable IT systems. Our environment spans Windows, macOS, and Linux, giving you the chance to broaden your skills across multiple platforms
• Respond to and resolve help desk tickets, escalating to senior staff when needed
• Support new hire onboarding and offboarding, including account setup and device provisioning
• Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely
• Manage accounts and permissions across identity platforms and business tools
• Maintain accurate IT documentation, including knowledge base and process guides
• Assist with inventory tracking, hardware lifecycle tasks, and equipment returns
• Provide support for conference room and meeting technology
• Contribute to IT projects and infrastructure improvements alongside the team