Director of Customer Success, Vectra AI

• To succeed in this role, you must be results-driven, customer focused, technologically savvy, and skilled at building internal and external partnerships!
• 10+ years of experience in customer facing roles with enterprise class software, at least 5 years in a Customer Success role
• 4+ years in a management role (direct reports), second line management experience preferable
• Ability to collaborate and communicate effectively with people from different disciplines and varying degrees of technical experience, at all levels within the organization and with external customers
• Networking and Cybersecurity experience is highly desired
• A strong work ethic, exhibiting leadership by example
• Excellent leadership and team management skills including the proven ability to recruit, mentor, and motivate
• Ability to develop and manage business solutions for complex problems
• Strong interpersonal and relationship skills with a willingness to develop open and honest professional relationships
• Strong business writing skills
• An analytical mind with the demonstrated ability to make data-driven decisions
• Ability to adapt to a frequently changing and growing environment, which may result in changed priorities or changed job duties
• Travel 25%

• The Director of Customer Success, AMS is a strategic leader that focuses on value delivery with a customer-first mindset and drives retention and expansion
• In this role you will ensure the success of Vectra’s customers throughout the customer journey, help to develop the success strategy and act as the customer advocate with internal teams
• Manage and grow teams of Customer Success Managers and Technical Account Managers
• Develop success strategies to improve the customer experience and drive best-in-class retention
• Drive standardization of customer management cycles, and identify revenue growth opportunities
• Analyze customer telemetry to identify trends and value delivery opportunities
• Improve the customer experience throughout the value journey
• Develop feedback loops with the Product team
• Own customer escalations
• Build strong relationships with customers and internal leaders
• Deliver monthly reporting and analytics covering the Customer Success goals

• Vectra is proud to offer competitive benefits plans and comprehensive wellness programs for employees and their families (Varies by Country)
• Unlimited PTO
• Healthcare Packages
• Global Wellness Days
• Employee Assistance Programs
• Parental Leave
• Fertility Assistance

Total funding: $352.3m

With the increasing advancement of technology, the need to keep our data safe and secure has never been greater. With cyber-attacks on the rise, companies are looking for ways to deter this problem.