Legal Program Operations Manager, Zoom
$73.3-169.5k
Office located in San Jose, CA
Work platform for human connection
Posted today
Work platform for human connection
1001+ employees
Posted today
$73.3-169.5k
Office located in San Jose, CA
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 5+ years of experience in legal operations, law firm management, or corporate legal department operations
- Bachelor’s degree required in business, law, or a related discipline
- Extensive experience with legal technology, including billing platforms, e‑discovery tools, and other legal systems
- Proven success managing vendors and cross‑functional partnerships, ensuring alignment and operational efficiency
- Excellent analytical skills with proficiency in data analysis, reporting, and dashboard tools
- Exceptional organizational, communication, and project management abilities, with a demonstrated capacity to drive complex initiatives from start to finish
- Ability to thrive in an evolving environment, balancing multiple priorities and delivering high quality results under tight deadlines
What the job involves
- We are seeking an experienced and strategic Legal Program Operations Manager to lead and optimize core operational functions within the Legal Department
- This role is responsible for overseeing legal billing and financial operations, training and enablement programs, e-discovery processes, and legal applications management
- The ideal candidate is a highly organized, data-driven professional with deep knowledge of legal operations and excellent vendor management skills
- The ability to drive cross-functional initiatives that improve efficiency, compliance, and scalability is also critical for this role
- The Legal Operations team works to eliminate friction through automation, tech, and aligned processes. This team supports with Strategic Planning, Knowledge Management & Engagement, Technology Strategy & Process Optimization, Outside Counsel and Vendor Management, Budget & Financial Management, and Leaning & Development
- Legal Billing & Financial Management: Overseeing end‑to‑end legal billing, accruals, and budget tracking. Managing outside counsel and vendor relationships to ensure billing compliance. Implementing and optimizing e‑billing and matter management systems. Analyzing spend data and providing actionable reporting and forecasting. Identifying cost‑saving and process‑improvement opportunities
- Training & Legal Enablement: Developing and managing training on systems, processes, and compliance. Partnering with HR and Compliance to support onboarding and development. Creating documentation, playbooks, and knowledge resources. Driving adoption of legal tools and best practices
- E‑Discovery Management: Overseeing e‑discovery processes for data preservation, review, and production. Coordinating with internal teams and outside counsel on litigation matters. Managing e‑discovery vendors and ensuring regulatory compliance. Developing scalable, defensible information governance processes
- Legal Applications & Technology Management: Serving as administrator and product owner for key legal technology platforms. Evaluating, implementing, and optimizing applications to improve workflow. Partnering with IT on integrations, security, and upgrades. Monitoring performance and driving continuous improvement
- Program & Process Improvement: Leading cross‑functional initiatives and strategic projects. Establishing KPIs and dashboards to measure Legal performance. Developing scalable processes supporting growth. Ensuring compliance with internal and external requirements
Application process
- End Date: March 15, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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