AI & Automation Strategy Internship, Obligo
$16.50/Hour
2 days a week in office
Flexible security deposit alternative for renting
Be an early applicant
Flexible security deposit alternative for renting
21-100 employees
Be an early applicant
$16.50/Hour
2 days a week in office
21-100 employees
Company mission
To build trust between property owners and renters through financial technology.
Role
Who you are
- Currently pursuing a full-time MBA or graduate degree in Business, Data Science, Computer Science, Psychology, or a related field
- Strong analytical and strategic thinking skills with a passion for improving systems and user experiences
- Comfortable with ambiguity and skilled at using data to drive strategy and prioritize effectively
- Excellent written and verbal communication skills—able to surface insights, build compelling narratives, and communicate cross-functionally
- Experience working with product and engineering teams, and translating business needs into actionable solutions
- Comfortable using AI tools, BI platforms, or logic-based systems (e.g., workflows, tagging logic, lightweight scripts)
- Self-motivated and proactive, with strong time management across multiple priorities
- Able to appropriately handle confidential and sensitive information, including proprietary systems and data
- Ability to work in our NYC office at least two days per week
What the job involves
- As an AI & Automation Intern, you’ll work to improve the accuracy and speed with which Obligo delivers customer support
- You’ll work cross-functionally with Product, R&D, Data, and Customer Operations teams to scope and propose project plans focusing on: optimizing our current AI tools, automating quality assurance processes, and expanding our AI capabilities to new user groups and communication channels
- Your work will directly enhance support efficiency and help scale our service operations to meet the needs of a growing customer base
- Over the course of the internship, you’ll spend the first few weeks ramping up and getting to know Obligo’s products and systems, followed by hands-on design and testing of your proposed solutions
- As the program wraps up, you’ll finalize your projects, present your findings, and ensure a smooth transition of ownership to the full-time team
- We’re looking for someone curious, resourceful, and excited to take ownership
- You don’t need to be an AI expert—but you should be eager to learn, experiment, and improve real systems that impact thousands of users
- Quickly familiarize yourself with Obligo's product suite and the range of tools and platforms used by the support team
- Analyze customer conversations and internal processes to identify trends, gaps, and opportunities for automation
- Design and implement improvements to AI tools and workflows to improve the efficiency and accuracy of customer support
- Collaborate with cross-functional teams to improve customer classification and data availability in Intercom
- Quantify the potential impact of new initiatives and create actionable project plans to submit to leadership
- Own the documentation and knowledge transfer of any solutions you build, ensuring they can be maintained and scaled by the full-time team
- Present your findings, recommendations, and progress updates to leadership in a clear, compelling way
Our take
Moving into a property usually requires a security deposit, and whilst this will be returned upon move-out if a property has not been damaged, this money is soon spent once again on a new move-in deposit. This ultimately makes this chunk of money inaccessible to both the landlord and the renter, raising the question as to whether there is a better alternative to security deposits.
Obligo provides a flexible security deposit alternative for property renting, preventing renters from having to pay a security deposit up-front. Instead, the company provides a legal framework that only requires renters to pay when a damage charge has been submitted, with the company paying the landlord up-front whilst facilitating the renter to pay through interest-free instalments.
Landlords and renters already have choices for digital security deposit systems, but Obligo stands out by removing the necessity for up-front payments. The company has raised significant funding over the years, which supports expansion and the strengthening of partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$17.5m
SERIES C
Nov 2021
$35m
SERIES B
Total funding: $73m
Company benefits
- Comprehensive health insurance that begins on day one with significant company contributions
- Bonus scheme & company stock options
- Generous PTO, Summer Fridays and work from anywhere policy
- Quarterly team kickoffs offsite, regular team dinners and outings
- 12 weeks of paid parental leave to take care of your new family
- Company laptop, remote office & cell phone bill reimbursement
- Commuter benefits
Company HQ
Midtown Manhattan, New York, NY
Leadership
Salary benchmarks
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