Client Success Manager, Function
Insights and tracking for health assessments and lab tests
Be an early applicant
Insights and tracking for health assessments and lab tests
101-200 employees
Be an early applicant
101-200 employees
Company mission
Empowering people to live 100 healthy years.
Role
Who you are
- 5+ years in client success, account management, or similar client-facing role in a high-growth startup
- Experience with employee benefits, particularly health/wellness programs
- Background in the healthcare, wellness, or benefits industry
- Comfort navigating (and leading!) in a rapidly growing business, with an entrepreneurial mindset and positive attitude
- Experience driving B2B2C activations, including designing and implementing enrollment campaigns
- Proven ability to manage client relationships, juggle multiple accounts, and maximize client retention and expansion
- Experience with Salesforce or a similar CRM (e.g., HubSpot, Gainsight, etc.)
- Exceptionally organized, detail-oriented, and clear in both verbal and written communication
- Resourceful and proactive, with an owner’s mentality and a growth mindset
- Excited to play an early role in a client success function
What the job involves
- We are seeking a creative and passionate Client Success Manager to join our growing team
- You will work directly with our B2B clients (including employers, channel partners, providers, and payers) to drive engagement and ensure long-term satisfaction, retention, and growth
- The ideal candidate can effectively manage a diverse portfolio of clients (including HR/benefits managers and senior leaders) toward program excellence, design creative engagement and adoption strategies, work cross-functionally to get the job done, navigate ambiguity, and excel in a fast-paced environment
- As an early member of our team, your contributions will play a critical role in shaping the future of our client and member experience as we scale from hundreds of thousands of members to millions
- Applicants seeking an easy job, a big corporation, a slow pace, or predictable 9-to-5 hours need not apply
- This role requires energy, talent, and a genuine passion for Function's mission
- Manage client relationships: Serve as the primary point of contact for a portfolio of clients. Build trusted relationships, work toward client goals, and develop tailored plans for success
- Deliver insights and reporting: Own client reporting, invoicing, and value tracking. Proactively identify risks and opportunities. Host quarterly business reviews
- Drive activation: Collaborate with clients to design and deliver strategic activation campaigns that maximize enrollment
- Guide upsell, renewal, and expansion: Partner with clients and sales leaders to identify expansion and upsell opportunities
- Optimize client health: Track and report on key client success metrics, surface risks early, and develop action plans to maintain strong engagement
- Collaborate cross-functionally: Work closely with Operations, Enterprise, and Data teams to address client needs, surface feedback, and improve delivery
- Champion client advocacy: Engage customers as references, collect testimonials, and facilitate case studies. Leverage success stories to highlight the value and impact of Function services
- Inspire senior client leaders: Guide our partners in driving improvements in the health, well-being, and cost profile of eligible populations
Our take
With the predominant model of healthcare being routine checkups and care for severe discomfort, chronic disease and health disparity are on the rise in the US. Function Health is a company that promotes a continuous mode of healthcare by removing barriers to lab testing.
Founded by former employees at Google Research, Meta, Fitbit and Tonal, Function Health provides subscribers with new ways to manage their health, opting for preventative measures rather than treatment. It does this by providing members with all-in-one lab testing, with more than 100 different tests available. It quantifies results and insights in an accessible and actionable manner, making caring for your health easier to manage.
Having only come out of stealth in 2023, it's impressive to see Function already secure a substantial Series A round and a 50,000-plus membership base. Its disruptive model of preventative healthcare is clearly turning heads, and it will use its fresh funding to scale its platform to a wider market.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2025
$298m
SERIES B
Jun 2024
$53m
SERIES A
Total funding: $354m
Company benefits
- Choose your own holidays
- 401k Match
- Health Insurance
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Pranitha Patil
(COO)Previously studied a Masters in Design Engineering at Harvard. Worked as a Health Strategy Engagement Manager at Accenture and was a Teaching Fellow at Deshpande Foundation.
Mike Nemke
(CTO)Previously Director of AI and Machine Learning at Aptive Resources, Founding Partner at Discrete Data Solutions, Founder & Marketing Data Scientist at MKTR.AI and Data Science Consultant at AngelLoop.
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