Accounting Professional, Guesty
Services
$80-100k
Property management software for short-term rentals
Job no longer available
Property management software for short-term rentals
501-1000 employees
Job no longer available
$80-100k
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- Professional Services / Account Management Experience
- Strong client management and communication skills
- Client-facing SaaS/Software implementation and training experience
- Strong verbal and written communication skills, both internal and client facing
- Extremely organized individual with the ability to manage multiple accounts in parallel
- Ability to explain complicated technical and accounting concepts clearly to people with varied backgrounds and experiences
- Ability to adapt to a fast-pacing, changing environment
- Eager and quick to learn new products and technologies
- Strong Technical Background (Education or experience)
- Familiarity with the Short-term or Vacation rental market - a plus
- Experience with Accrual Based Accounting and/or Trust Accounting is a plus
- Friendly, patient, and professional demeanor
- Certified Public Accountant (CPA) - 1-year experience- nice to have
- Fluent English
- French/Spanish - a plus
What the job involves
- Own the Guesty platform and service customer accounting onboarding process - including system setup, user training, and customer relationship management
- Serve as an internal escalation point for any Accounting questions from the customer-facing teams
- Configure/Optimize account settings based on specific client needs
- Deliver product training sessions (via video) to customers
- Follow-up with customers regularly throughout the accounting onboarding process to make sure they are increasing their engagement in the Guesty product
- Become an expert on the entire Guesty Platform
- Troubleshoot technical problems where they impede the customer’s ability to use the system effectively
- Understand the customer business and technical needs to optimize configuration and recommend best practice solutions
- Gather customer feedback to communicate it to the Product teams
- Develop best practices and Onboarding materials to improve the customer onboarding experience
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
Since its 2024 Series F funding round, Guesty has been focusing on US, European and Australian expansion whilst also enhancing its product. The startup is also developing products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers, who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.5m
Company HQ
Covina, CA
Leadership
Amiad Soto
(Co-Founder & CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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