Senior Manager of People Operations, Grow Therapy
$130-190k
+ Equity
More information about location
Online therapy platform
Be an early applicant
Online therapy platform
1001+ employees
Be an early applicant
$130-190k
+ Equity
More information about location
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- This is a hands-on builder role for someone who can architect scalable infrastructure and systems while also ensuring excellent day-to-day execution
- You have 10 plus years of experience in People Operations or HR Operations, including experience leading teams
- You have built or significantly evolved a scalable, data driven people operations function across the full employee lifecycle
- Deep experience owning, implementing, and optimizing enterprise HRIS and people systems in high growth environments, including tools such as Rippling, Pave, and Carta
- You are fluent in AI tools and applications relevant to People Operations, constantly learning about AI and its applications in the People Operations space, and excited to lead adoption and capability building
- You can seamlessly shift between strategic system design and hands-on execution
- You use data to tell clear, compelling stories that inform decisions rather than simply reporting metrics
- You are a people leader that others trust and enjoy working with, known for coaching, clarity, values leadership, and thoughtful challenge
- You are a change leader that can outline a clear vision, rationale, path for getting there, and communicate compellingly and empathetically to stakeholders and others impacted by new models or ways of working
- You are an executor and strategic operator at heart, you move quickly and thoughtfully in ways that have immediate impact while also working backward from a larger plan
- You bring strong systems thinking, problem solving skills, and an ability to turn complexity into clarity
- You communicate clearly and partner effectively across functions and levels
- You thrive in ambiguity, bring a proactive mindset, and adapt quickly as the business evolves
- You are deeply aligned with Grow’s mission and values and excited to help build the People function of the future
- If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume
What the job involves
- The Senior Manager, People Operations is a critical leader within the Talent Enablement team, responsible for building and scaling the people operating environment that allows exceptional talent to ramp quickly, do high impact work, and choose to stay and grow with Grow
- As Grow accelerates toward 1000 plus employees, performance is no longer constrained - or enabled - by talent alone, but by the quality of the environment in which that talent operates
- This role owns the operational backbone of that environment
- From systems and data, to workflows and decision norms, to how employees experience Grow from offer through exit, you will ensure our People Operations foundation is efficient, clear, reliable, representative of our values, and built to scale
- This role owns the full - backend and frontend - People Operations function and shared services model, including employee lifecycle operations, people systems and tooling, payroll, benefits administration, compliance, and documentation
- You will partner closely with the Director of Talent Enablement to translate Talent Enablement strategy into scalable systems, operations, and norms that enable strong talent outcomes
- You will lead a high performing People Operations team and be at the forefront of leveraging AI to increase productivity, improve accuracy, and enhance the employee experience
- Build, hire, and lead a high performing People Operations team by setting clear vision, priorities, operating rhythms, and standards for execution
- Influence the long-term operating model for People Operations to support future scale
- Own end-to-end employee lifecycle operations, including onboarding, employee changes, leaves, offboarding, documentation management, background checks, work authorization, and compliance administration
- Oversee payroll, benefits administration, leaves of absence, immigration, and people compliance with a strong focus on accuracy, trust, risk mitigation, and employee experience
- Partner closely with People Business Partners, Finance, Legal, and IT to build and operate the operational backbone of the People function
- Design and scale a foundational shared services model for the People team that establishes clear ownership, service levels, and operating norms across Talent Acquisition, People Business Partners, People Analytics & Insights and People Operations
- Lead the adoption of AI across People Operations to improve productivity, accuracy, and the employee experience, including building and scaling an AI-enabled People Help Desk with strong self service capabilities and proactive issue resolution
- Own and evolve people systems strategy, implementation, and ongoing optimization, including vendor management, change management, access controls, integrations, and continuous improvement
- Design and implement scalable workflows, documentation standards, approval chains, and compliance checkpoints that reduce friction while maintaining quality and consistency
- Establish and monitor operational and system health metrics, using people data (and partnering with Director, People Analytics & Insights when applicable) to drive decisions, prioritize work, and continuously improve the People environment
- Partner with the Director of Talent Enablement, Finance, and other key stakeholders on benefits strategy, including broker relationship management, new hire enrollment, open enrollment, vendor management, and ongoing benefits education
- Lead complex cross functional initiatives and first iteration transformation work, including major people systems implementations and related change management
- Anticipate future scale needs and proactively evolve systems, operations, and norms ahead of growth
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding that supported the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Mental health breaks: Two hours every week to journal, exercise, or sleep in.
- Work-life balance: Unlimited PTO and a week off in December to recharge.
- Remote office setup: $1,000 stipend for remote employees to equip your home office.
- Learning stipend: $500 to spend on things that helps you grow in your career
- Wellness stipend: $300 to spend on things that help you take care of yourself.
- Meals on us: Lunch and dinner in office to fuel your body and your mind.
Company HQ
Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into Investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a Product Manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Previously a Venture Fellow at Harvard Innovation Labs (Harvard University).
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