Strategy Manager, Gorgias

• 3-4 years experience in consulting, finance, or other roles requiring a blend of analytical, strategic, and cross-functional work
• Strong SQL skills (a must) and proficiency in Excel/Google Sheets
• Ability to develop and interpret analytical frameworks to drive insights
• Experience with customer segmentation, forecasting, and market research
• Prior experience in high-growth startups, strategy teams, or revenue operations is a plus
• Extreme ownership and a bias towards action, and are able to thrive in a fast-paced, constantly changing work environment
• Good interpersonal skills and ability to work and build relationships with a wide range of people, and execute on multiple projects simultaneously
• Tackle ambiguous, open-ended questions and quickly iterate on solutions
• Very strong verbal and written communication skills

Desirable

• The Strategy Team plays a central role in identifying strategic opportunities and driving high-priority initiatives that impact revenue growth, market expansion, and product strategy.
• Working cross-functionally with Leadership, Product, Go-To-Market (GTM), and Customer Research, we provide data-driven insights and execute strategic initiatives that shape the future of our business.
• We are looking for a high-performing Strategy Manager who thrives in a fast-paced environment, takes extreme ownership, and is eager to diagnose problems, analyze solutions, and drive implementation to create business impact
• Data collection & analysis: conduct market and competitor research, gather insights through quantitative & qualitative methods (e.g. SQL, customer interviews, surveys), and develop analytical frameworks to support decision making
• Formulate strategic recommendations: communicate the outcomes/insights to various stakeholders to aid strategic decisions and develop action plans for recommendations
• Cross-functional project management: work with leadership and key stakeholders across functions to implement recommendations. You'll be expected to take full ownership of these projects across all phases, from early exploration to execution
• Take full ownership of high-impact strategic projects from exploration to execution
• Work closely with Marketing, Sales, Engineering, Finance, and CX to implement strategic initiatives
• Drive initiatives such as pricing strategy, customer segmentation, and GTM improvements
• Identify inefficiencies and optimize revenue streams through data-driven decision-making
• Support initiatives like overage migrations, pricing/billing strategy, and product-market fit evaluations
• Monitor and measure business performance, identifying trends and opportunities for improvement