Customer Success Associate, Filevine
Depositions
$72-82k
Operating intelligence for modern legal practice
Be an early applicant
Operating intelligence for modern legal practice
501-1000 employees
Be an early applicant
$72-82k
501-1000 employees
Company mission
To change the way legal work gets done for law practitioners and their clients.
Role
Who you are
- This is an ideal role for someone who enjoys relationship-building, and helping customers succeed at scale
- 2+ years of experience in Customer Success, Account Management, or a related client-facing role
- Strong communication skills with the ability to explain concepts clearly and empathetically
- Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
- Data-driven mindset with comfort interpreting usage metrics and health indicators
- Highly organized and able to manage multiple customer initiatives simultaneously
- Collaborative and proactive, with a strong sense of ownership and accountability
- Experience in SaaS, legal tech, or B2B software is a plus
What the job involves
- The Customer Success Associate is responsible for ensuring customers realize ongoing value from Depositions by Filevine
- This role focuses on adoption, retention, and long-term customer satisfaction by proactively supporting clients throughout their lifecycle
- You’ll work closely with Deposition Ops, Sales, Implementation, Marketing, and Product teams to monitor customer health, support go-to-market initiatives, deliver insights through reporting and reviews, and help educate customers on best practices
- Customer Retention & Adoption: Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine. Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals. Assist in forecasting retention and growth through accurate health scoring and reporting
- Customer Insights & Reporting: Prepare and support business reviews by gathering usage data, outcomes, and operational insights. Create and maintain enterprise-level reporting to help customers understand value and ROI. Surface customer feedback and trends to internal teams to inform product improvements
- Go-to-Market & Cross-Functional Support: Partner with Sales, Implementation, and Marketing teams to support go-to-market initiatives and customer handoffs. Assist with expansion motions and customer advocacy efforts. Help ensure a seamless customer experience across the post-sale journey
- Customer Education & Enablement: Support customer education through training materials, documentation, and best-practice resources. Assist in onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives. Help customers understand and adopt new features and enhancements
Our take
Law firms, corporate legal teams and government agencies are under increasing pressure to handle more work, more data and tighter timelines, all without increasing costs. As a result, demand is growing for legal technology that can automate routine tasks, organize complex information and also help laywers work faster and more accurately. AI has become a key part of this change, and today it's hard to find interest in legal tech that doesn't have AI at its core.
Filevine is a good example of how this shift is playing out, Founded in 2014, the company began as a software-as-a-service platform helping legal teams manage cases, documents, billing and payments in one place. Over time though, Filevine has expanded into what it now calls a Legal Operating Intelligence System, bringing intelligence into the full lifecycle of a legal matter. And in recent years, the focus has moved strongly toward AI, as most of the company's revenue comes from its AI products rather than from its original software.
This growth shows just how well its aligned with where the market is heading, and with $400M from major investors, it continues to expand its platform, adding AI tools that connect across legal workflows. By bringing together case management, depositions, contracts and drafting into a single system, Filevine has positioned itself as a central operating platform for modern legal teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$400m
LATE VC
Apr 2022
$108m
SERIES D
Total funding: $825.6m
Company benefits
- Medical, Dental, & Vision Insurance
- Competitive & Fair Pay
- Short & long-term disability
- Maternity & Paternity leave
- Centrally located open office in Sugar House
- Company swag that will make your friends envious
- Opportunity to make an impact on Day 1
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder & CEO)Ryan co-founded Filevine in 2014 and has served as the CEO since.
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