Intermediate Customer Success Manager, Absolute Security
Secure Endpoint
$83-93k
OTE
Enterprise cyber resilience
Open for applications
Enterprise cyber resilience
1001+ employees
Open for applications
$83-93k
OTE
1001+ employees
Company mission
To help organizations strengthen cyber resiliency.
Role
Who you are
- And as a member of our overall Customer Experience team, you are an excellent team player as well as a meaningful contributor that can work independently to resolve customer challenges
- 3+ years Customer Success experience within a SaaS high-tech work environment working with enterprise customers – experience with Government, Healthcare, Financial and Professional Services industries a bonus
- Exceptional ability to communicate and foster positive business relationships
- Strong aptitude for technology with the ability to explain technical concepts and theories to technical users
- Team player, that strives to develop win-win situations for customers and colleagues
- Strong oral and written communication skills. Must be exceptionally comfortable and capable when speaking to a wide spectrum of internal and external professionals, from executive to junior level
- The ability to effectively lead and direct a virtual meeting with a diverse set of attendees
- Ability to take initiative, own processes and work independently as required
- Experience with CRM tools such as Salesforce and Gainsight
- Walked a mile in our customer’s shoes or willingness to become an expert in their field
What the job involves
- As an Intermediate Customer Success Manager at Absolute, you are front and centre with our customers and their executives, helping them achieve their goals and ensuring value driven engagements
- With your passion for technology and a strong customer-focused approach, you work with cutting-edge software to support our customer’s mission-critical applications
- Collaborating with all parts of the business including Product Management, Global Sales teams, Technical Support and more; Customer Success acts as the definitive “voice of the customer” within Absolute
- Be the “voice of the customer” within Absolute and lead the effort to deliver an overall positive customer experience with the Absolute Secure Endpoint product line
- Identifying and creating customer success plans with our customers to deliver business outcomes to support the ROI of their partnership with Absolute
- Conduct strategic workshops and engagements to drive incremental business value through increasing Use Case Adoption, Maturity, and associated usage footprint (features, connectors, data, integrations, functions)
- Execute annual engagements with executive buyers, decision makers and key stakeholders by planning and co-hosting strategic account reviews
- Provide product teams with a channel for continuous customer feedback while staying current on new features and advancing technologies
- Focus on net dollar retention by:
- Identifying and mitigating risk on customer accounts and work with account teams and executives to mitigate risk of churn
- Uncovering growth opportunities in your portfolio through expansions, upsells and cross sells to provide a rewarding customer experience
- Build relationships internally across Sales, Renewals, and Support teams to escalate customer needs and identify expansion and renewal opportunities
- Use data intelligence to identify risk events happening (login frequency, product adoption rate, security settings, etc.) and proactively outreach to customers to resolve
- Become a technical Subject Matter Expert of Absolute and contribute to building new processes and sharing best practices within the larger Customer Success team
- Build relationships internally across Sales, Product and Support teams to escalate customer needs and identify expansion and renewal opportunities
- Work cross-functionally with other internal teams such as Professional Services, Product Management, Marketing, Enablement and Sales to cooperatively drive, maintain, and improve customer health and value perception
- Protect the security and privacy of Absolute and its customers to the JD
Our take
Absolute’s software is embedded within 600 million devices worldwide, its cyber resilience platform delivers endpoint-to-network access security coverage and automated compliance solutions. Working with enterprise companies, governments, educational institutions and agencies, it maintains cyber resilience for its clients through factory-embedded endpoints that enable permanent digital connection.
Absolute’s deep-level embedding differs from other cybersecurity solutions that instead act as a layer rather than root tech. Absolute’s permanently connected cyber resilience solutions allow for dynamic self-healing capabilities and it claims to be the only company offering near real-time remediation for security breaches.
This constant protection is clearly a large draw for large and complex organizations. With data breaches on the rise, near-instant self-correction is an important protective measure. Absolute’s 2023 buyout by Crosspoint Capital Partners will help to consolidate the company as a leader in cyber resilience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Exceptional benefits, and matching programs for retirement plans
- Training and career development to help you grow, personally and professionally
- Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
- In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
- Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
- Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
- Monthly social events and an annual retreat to bring the team together and celebrate our wins
- Work/life balance with flexible time off and Absolute-sponsored events for the whole family
Company HQ
Westlake, Seattle, WA
Articles
Leadership
Christy Wyatt
(CEO)Also a Member of the Board of Directors at Ericsson and Silicon Labs. Was on the Board for Quotient Technology Inc. and Dtex Systems.
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