Customer Success Manager, Vanta
Scale, Customer Success Advisory
$113-133k
AI trust management platform
Job no longer available
AI trust management platform
1001+ employees
Job no longer available
$113-133k
1001+ employees
Company mission
To help businesses earn and prove trust.
Role
Who you are
- Have 2+ years of experience in Customer Success at a SaaS company
- Background in running a large book of business at scale
- Willingness to collaborate with others and drive mutually beneficial outcomes
- Self-motivated and curious: Bias for action and committed to iterating when necessary
- Work effectively in a highly ambiguous, ever-changing environment
- Experience working in the security or compliance industry is preferred
- Possess clear and thoughtful communication skills, with strong critical thinking ability
- Be highly empathetic to customers, with a proven track record of long-term customer retention
- Experience with hitting retention targets and creating happy, healthy customers
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
What the job involves
- As Vanta’s Customer Success Manager within the Customer Success Advisory, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions
- Working closely with your CSA team, you will engage with customers through a combination of proactive email outreach, calls, and collaborative use of a shared inbox
- Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business
- As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy
- Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many
- Approaches to maximize impact and engagement
- Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals
- Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention
- Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes
- Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions
- Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base
- Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities
- Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience
- Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for startups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with startups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta's latest $150M raise, boosting its valuation to $4.15B, highlights the company's rapid growth and strong market position. With AI-driven automation, expanding government partnerships, and strategic acquisitions on the horizon, Vanta is scaling quickly while solving real customer problems. Backed by a talented leadership team and a growing customer base, the company looks set to continue its upward trajectory and build a lasting, sustainable business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2025
$150m
SERIES D
Jul 2024
$150m
SERIES C
Total funding: $500.2m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(Founder & CEO)Prior to co-founding Vanta in 2017, Christina worked in Product Management for Dropbox. She was also a Professor at the School of Visual Arts and worked on the Investment Team at Union Square Ventures.
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