Senior Account Manager, Orderful

• We’re looking for someone who brings polish, strong communication, and a “run it like your own business” mindset
• Experience in account management, customer success, or a post-sale role within a B2B SaaS environment
• Proven success retaining and expanding a book of business, including ownership of renewal conversations
• Consultative, value-driven approach to building strong customer relationships
• Clear, confident communicator who can engage day-to-day operators and senior stakeholders alike
• Commercial and analytical mindset — comfortable identifying growth opportunities and guiding customers toward next steps
• Highly organized with strong project management instincts across a high-volume account portfolio
• Comfortable operating in a fully remote environment with a high degree of ownership and accountability

Desirable

• As a Senior Account Manager at Orderful, you’ll own a portfolio of top-tier customers and focus on retention, expansion, and long-term partnership
• This is a post-sale role where you’ll deliver on the promises made during the sales process, help customers scale their trading partner relationships, and ensure ongoing value from our API-first EDI platform
• You’ll manage a mix of high-touch and automated accounts, run renewals and customer conversations, and act as the quarterback across Support, Product, and Network
• Drive retention, renewals, and expansion in support of team-based Net Revenue Retention goals
• Lead ongoing customer engagement and business reviews to understand priorities and uncover growth opportunities
• Build and maintain account plans that support long-term, sticky partnerships
• Act as the internal quarterback for your accounts, partnering cross-functionally to deliver on commitments
• Provide clear visibility into account health, forecasting, and upcoming opportunities
• Surface product feedback and customer insights that help inform roadmap priorities and improvements